JIRA Cloud Admin

JIJob Title : JIRA Cloud Admin

Experience Required - 5+ Years

Must Have Technical/Functional Skills

Selenium, Test NG, Automation, SQL, Python

Roles & Responsibilities

* Administer and configure Jira Cloud (Software and Service Management) and

* Confluence Cloud environments for multiple lines of business.

* Partner with Product Owners, Scrum Masters, Release Train Engineers and Software

* Engineers to implement Jira structures aligned with Amex's Scaled Agile Framework (SAFe) and enterprise Agile standards.

* Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards that enable effective portfolio and team-level tracking.

* Manage user access, roles, and permissions through Atlassian Access and SSO integrations with Amex identity platforms.

* Implement and maintain automation rules and integrations (e.g., with Slack, Git Hub, and Service Now).

* Support governance and compliance by ensuring configurations align with Amex security and audit standards.

* Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users.

* Develop documentation, training materials, and best practices to promote consistent usage across business units.

* Participate in Atlassian Cloud upgrades, testing, and change management processes in coordination with Enterprise Technology teams.

Salary Range - $90,000 to $110,000 per year

TCS Employee Benefits

Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:
Maternal & Parental Leaves.

Insurance Options:
Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.

Time Off:
Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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