GSD Support Associate

Overview

Konica Minolta currently has an exciting opportunity for a GSD Support Associate!

Responsibilities

* Provide an exceptional service experience when handling incoming customer requests

* Determine the reason for the request and, if necessary, route to applicable functions

* For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2

* Log service incidents accurately and assist customers with other requests as neede

Follows prescribed processes and procedures including systems, schedule adherence and tool utilizations

* Communicates clearly and professionally with customers to handle requests efficiently

* Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media

* Gathers information of the customer request and determine best course of action

* Identifies urgent situations that require additional actions to satisfy the customers' needs including supply sourcing/expediting and incident escalation

* Follow through on customer commitments, research as needed using available resources

* Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience

* Complete projects and tasks as assigned by management

Qualifications

* High school or equivalent

* Entry level with some experience preferred in a call center environment

* Excellent verbal and written communication skills

* Good customer service and interpersonal skills

* Ability to problem solve and perform basic troubleshooting

* Computer skills - Microsoft Office, Word, Excel, Power Point

* Positive attitude and collaborates well with team members

* Ability to multi-task work in a fast-paced environment

* This position requires sitting at a desk with a computer monitor for several hours at one time

* The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus

* Occasional travel as requested

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI  Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

For more information, please visit Konica Minolta online and follow it on Facebook, You Tube, Linked In and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les…