Lead Project Manager, Major Incident Oversight

** Job Description*
* Are you a collaborative leader with a knack for turning challenges into opportunities for growth? Join us as Lead Project Manager-Major Incident Management for Oracle Health and make a tangible impact on healthcare technology. If you thrive in dynamic environments and are passionate about delivering reliable, high-quality healthcare IT services, we invite you to be part of our mission.

At Oracle Health, our incident oversight team plays a key role in supporting the platforms that underpin modern healthcare delivery. We operate with a spirit of teamwork and continuous learning, always seeking ways to enhance system performance and reduce risk. Help us maintain the highest standards for operational excellence and patient safety by bringing your expertise to our talented group.

As Lead Project Manager-Major Incident Oversight, you will guide major incident management processes for Oracle Health's Cerner Millennium environment. You'll collaborate with technical, client service, and operational teams to respond to incidents, facilitate root cause analysis, and implement systemic improvements. Your leadership will help transform every incident into an opportunity, ensuring transparency, alignment, and continuous progress.

What You'll Do:

+ Oversee the lifecycle of major healthcare IT incidents, keeping detailed records and driving resolution from start to finish.

+ Develop clear communication strategies to inform clients and internal teams with real-time updates and post-incident insights.

+ Lead cross-functional teams in analyzing incidents, identifying root causes, and driving preventive measures to bolster system reliability.

+ Facilitate after-action reviews, capturing lessons learned and embedding findings into process improvements.

+ Mentor team members and serve as a senior resource for Cerner Millennium and related healthcare technologies.

+ Track trends, provide executive leadership briefings, and champion a culture of continuous improvement

** Responsibilities*
* ** Qualifications*
*
- *
* Experience:

*
* - 8+ years in healthcare IT with a focus on incident/problem management.

- Proven expertise in Cerner Millennium architecture, workflows, and integrations.

- *
* Skills:

*
* - Strong technical troubleshooting and analytical skills.

- Exceptional written and verbal communication abilities for client-facing and internal contexts.

- Demonstrated ability to coordinate and lead cross-functional teams during high-stress situations.

- ** Certifications (preferred):*
* - ITIL (Incident/Problem Management modules), or other relevant Cerner certifications.

Disclaimer:

** Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.*
* ** Range and benefit information provided in this posting are specific to the stated locations only*
* US:
Hiring Range in USD from: $87,000 to $178,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1.
Medical, dental, and vision insurance, including expert medical opinion

2.
Short term disability and long term disability

3.
Life insurance and AD&D

4.
Supplemental life insurance (Employee/Spouse/Child)

5.
Health care and dependent care Flexible Spending Accounts

6.
Pre-tax commuter and parking benefits

7.
401(k) Savings and Investment Plan with company match

8.
Paid time off:
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9.
11 paid holidays

10.  Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11.  Paid parental leave

12.  Adoption assistance

13.  Employee Stock Purchase Plan

14.  Financial planning and group legal

15.  Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

** About Us*
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