JIRA Cloud Admin

Job Title : JIRA Cloud Admin Experience Required - 5+ Years

Must Have Technical/Functional Skills

Selenium, Test NG, Automation, SQL, Python

Roles & Responsibilities

• Administer and configure Jira Cloud (Software and Service Management) and

• Confluence Cloud environments for multiple lines of business.

• Partner with Product Owners, Scrum Masters, Release Train Engineers and Software

• Engineers to implement Jira structures aligned with Amexs Scaled Agile Framework (SAFe) and enterprise Agile standards.

• Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards that enable effective portfolio and team-level tracking.

• Manage user access, roles, and permissions through Atlassian Access and SSO integrations with Amex identity platforms.

• Implement and maintain automation rules and integrations (e.g., with Slack, Git Hub, and Service Now).

• Support governance and compliance by ensuring configurations align with Amex security and audit standards.

• Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users.

• Develop documentation, training materials, and best practices to promote consistent usage across business units.

• Participate in Atlassian Cloud upgrades, testing, and change management processes in coordination with Enterprise Technology teams.

Salary Range - $90,000 to $110,000 per year

TCS Employee Benefits

Summary:

Discretionary Annual Incentive. Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support:
Maternal & Parental Leaves. Insurance Options:
Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. Time Off:
Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-JS2