Supervisor IT Field Services - Metro | Deer Valley

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise:
Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

Supervisor IT Field Services - Metro | Deer Valley

At APS, we keep Arizona connected by ensuring our technology infrastructure runs smoothly and securely. As a Supervisor of IT Field Services, you'll lead a team dedicated to maintaining and optimizing network systems that power our business. Your leadership will help deliver reliable communication services and support the critical operations that keep our customers and employees connected.

What your day would be like:

You are responsible for:

* Lead and Manage a team of technicians, setting priorities, schedules, and providing guidance to ensure operational excellence.

* Oversee Network Operations including administration and monitoring of network equipment, servers, and software tools.

* Provide Technical Support for communication network services, ensuring timely resolution of issues.

* Collaborate Across IT and Business Units to identify problems, restore service, and implement improvements.

* Align Team Goals with organizational priorities, defining operational plans and immediate objectives.

Who we're looking for:

* Experienced Leader with a background in managing technical teams and driving performance.

* Technical Expertise in network administration, monitoring tools, and troubleshooting complex systems.

* Strong Communicator who can work effectively across departments and build collaborative relationships.

* Decision-Maker comfortable working within established policies while adapting to dynamic business needs.

* Problem Solver with a proactive approach to restoring and improving service reliability.

Minimum Requirements

Supervisor IT Field Services - Metro | Deer Valley

* Bachelors' degree in Information Technology or related field

* PLUS three (3) years' prior relevant experience or equivalent combination of education and directly related experience.

* Demonstrated leadership skills.

* Requires knowledge of job area typically obtained through advanced education combined with experience.

* Has comprehensive knowledge and understanding of electrical systems, electronic theory and circuit analysis and experience in telecommunications system architecture.

Preferred Special Skills, Knowledge or

Qualifications:

* Knowledge of service offerings; customer service principles; various computer software applications, computer/networking hardware, standard operating systems, and any other computer-related technologies

* Skills in customer service; interpersonal, written and oral communications; supervising and working collaboratively in teams and across organizations; synthesizing feedback and adjusting plans accordingly; building strong relationships inside and outside the organization; resolving incidents/problems efficiently and effectively.

* Ability to respond promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; solves conflict; maintains confidentiality

Major Accountabilities

1. Leads the day-to-day activities of a team in the delivery and maintenance of quality information and communication systems solutions to support Pinnacle West business processes that conform to I/S guidelines and architectures.

2. Leads the team in the resolution of technical issues by identifying, recommending and implementing appropriate solutions

3. Ensure corrective actions are taken and failures and impairments are resolved in a timely, effective and efficient manner

4. Enables network access to computing systems and oversee access permissions to include administrative rights to the network infrastructure according to capability.

5. Ensures timely installation of patching and upgrades of network systems are completed regularly

6. Supervises the teams use of a general-purpose monitoring system in the NOC

7. Assigns, directs, facilitates, reviews and approves unit work activities to…