Tier 1 Help Desk

Join to apply for the Tier 1 Help Desk role at Motion Recruitment
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This is a full time opportunity based in the Phoenix area with a growing technology organization that supports a wide range of internal users and systems. The team handles everything from hardware setup and software troubleshooting to user account management and ticket resolution across Windows based environments. You’ll work closely with IT leadership and other departments to keep operations running smoothly while getting hands on experience with new technologies and tools.

What makes this role exciting is the opportunity to build your technical foundation in a fast paced, team oriented environment. They’re looking for someone who loves solving problems, communicating with people, and learning things as they go. You’ll get exposure to a variety of systems, gain experience in both hardware and software support, and have a clear path to grow into more advanced IT or system administration roles.

It’s a great environment for someone who’s ready to take the next step in their IT career and make a real impact every day.

• High School Degree or equivalent preferred
• Customer service experience in a call center environment
• Help desk or technical support experience preferred
• Knowledge and experience of troubleshooting Office 365 applications
• Ability to install and troubleshoot software
• Ability to configure and support internet browsers
• Mobile application support experience
• Microsoft Office Products knowledge

• Certifications in Microsoft O365 or Azure
• Good written and oral communication skills
• Ability to work in team environments

• 70% Windows OS / Microsoft 365 Support
• 15% Hardware & Peripheral Troubleshooting
• 10% Networking & Connectivity
• 5% Ticketing Systems / Documentation

• 100% Hands On

• Bonus OR Commission eligible

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.