Desktop Support Engineer

Desktop Support Engineer

Phoenix, AZ

$55,100.00 – $82,700.00

• Manage hardware and software service-related issues for end-users to prevent escalation, working in the Service Now Ticketing System
• Provide cross-divisional troubleshooting by updating and maintaining tickets
• Reimage PCs, backup and restore user data
• Install and validate correct software versions on devices and confirm functionality
• Utilize Wells utilities to troubleshoot end-user machine functionality
• Document service events accurately in work orders and ticketing systems

• 3–5 years of experience providing software/hardware support, server, Cisco technology knowledge in a professional setting
• Proficiency with troubleshooting/supporting MS Office suite of applications including MS Teams, Outlook and Windows OS
• Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, anti-virus, incident/request management
• Previous experience working in Service Now (a plus) ticketing system or similar
• Proficient in backing users’ data, recovering data, and reimaging users’ devices both remotely and at users’ desks
• Strong customer communication and service skills
• Knowledge of two-factor authentication
• Must be able to work independently in a fast-paced high-profile environment
• Able to work onsite at location M-F 8am – 5pm local time with flexibility to stay after 5pm if needed

• Medical/dental/vision insurance including HSA, FSA, 401(k), life, disability, and ADD insurance to eligible employees
• Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law.
• Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Mid‑Senior level

Full‑time

Information Technology

Software Development

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.