Customer Relations Representative

The Bossard Group is a leading global provider of product solutions and services in industrial fastening and assembly technology. More than 1 million items as well as proven expertise in technical consulting and inventory management distinguishes the Bossard Group.

At Bossard, we offer a range of opportunities to develop your career and apply and expand your skills and capabilities in a dynamic, international business environment.

Summary

Responsible for the daily activities associated with their respective accounts.

Essential Duties and Responsibilities include the following:

• Review and manage Open Order Reports and associated expedites.
• Daily review and engagement on customer's hot lists.
• Verifies inventory and notifies Purchasing of customer orders that would deplete stock.
• Expedite internally to assure shipment of customer orders
• Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
• Informs shipping of packing or labeling requirements for customer shipments.
• Confers with shipping, warehouse, or common carrier personnel to provide proof of delivery requests from customers.
• Ensure all user messages and validation errors are reviewed and managed.
• Provide feedback directly to customers on general order inquiries.
• Support Account Manager or Key Account Manager with Quoting Setup and various other duties.
• Assist quality/purchasing on rejected parts.
• Other duties may be assigned

Education and/or Experience

A Bachelor's Degree with 1-3 years of customer relations experience is desired and /or training; or equivalent combination of education and experience.

Bossard Offers

• Benefits - Medical, Dental, Vision, 401K
• Flexible scheduling
• Fitness Reimbursement
• Paid Holidays
• Career Advancement Opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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