Application Support Speciali

Position: APPLICATION SUPPORT SPECIALI
• Knowledge of the history, culture, laws, customs and traditions of the SRPMIC.
• Knowledge of personnel management and performance reviews.
• Knowledge and skill with IT Project Management including project requirements, design, test, cost estimates, deliverables, design review, design reports and project status reports.
• Knowledge of Project Management methodology.
• Knowledge of methodologies for evaluating current-state business workflow with best practices and procedures to create business workflow recommendations and documentation.
• Knowledge of project management including scoping, design, implementation planning and documentation.
• Knowledge of performing user needs assessment and evaluation of Commercial Off-The-Shelf (COTS) application systems to meet user expectations.
• Knowledge of database design principles
• Knowledge of latest version of Microsoft Windows Server.
• Knowledge of latest version of Microsoft SQL Server.
• Knowledge of Windows 10.
• Knowledge of latest version of Microsoft Reporting Services.
• Knowledge of latest version of Microsoft SharePoint.
• Knowledge of latest version of Microsoft Windows Power Shell.
• Skill evaluating assigned staff to determine if performance meets established standards.
• Skill teaching computer usage in one-on-one and classroom environments.
• Skill resolving application problems.
• Skill communicating effectively both verbally and in writing with all levels of the organization.
• Skill in analyzing information and evaluating alternatives.
• Skill in developing, prioritizing, organizing and accomplishing specific goals and plans
• Skill in using a structure query language.
• Ability to accurately diagnose application related problems and take appropriate, timely and accurate corrective action.
• Ability to interact with computer users at all levels including either one-to-one or classroom environment.
• Ability to work independently and as an effective and productive team member.
• Ability to seek job knowledge through own initiative.
• Ability to handle multiple projects simultaneously and use good judgment in prioritizing work assignments.
• Ability to attend or conduct various meetings as needed.
• Ability to keep current on new technology and expose customers and fellow team members to new tools and technologies.
• Ability to meet deadlines and effectively communicate the status of assignments.

Qualifications:

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Education:

A Bachelor’s Degree from an accredited college or university in Information Systems, Management Information Systems, Computer Science, Software Engineering or related discipline.
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Experience:

Seven (7) years’ experience providing technical leadership in the third-party off the shelf software selection, implementation and support.
• Seven (7) years demonstrated expertise performing the following tasks:
• Application Selection and Implementation
• Application Support
• Business Process Analysis
• Data Conversion
• Training
• Five (5) years demonstrated expertise performing the following tasks: o Project Management o Supervision o Contract Management o Report Writing Equivalency:
Any equivalent combinati