GCS Business Analyst

Overview

Konica Minolta currently has an exciting opportunity for a GCS Business Analyst!

Manages projects and tasks related to the development of business processes and procedures. Creates and utilizes key business metrics and provides recommendations for improvements. Work with management to create reporting and key business metrics. Develop internal and external reports and dashboards. Utilizes knowledge of systems, database management, programming tools and other platforms to optimize Konica Minolta business functions. Provides business insights based on understanding of workflows and desired business outcomes.

The Business Analyst uses data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.

• Follows prescribed process and procedures including systems and tool utilization – provides insight for continuous business process improvements.
• Conducts business needs assessment, research and analysis and provides business cases.
• Serves as a key point of contact/lead for advanced projects, provides project and progress reviews to business unit owners.
• Develops documentation of business process flows; assess and document existing and create new business procedures.
• Review and develop metrics and reporting tools that could be used to measure effectiveness and efficiencies of processes and/or systems.
• Evaluates requirements for potential new project and business opportunities, collects and organizes data required for project deliverables.
• Supports system development and testing by providing clear requirements.
• Validates functionality, quality and completion of project deliverables.
• Implements management approved solutions, providing plans, schedules and written reports for review.
• Demonstrates a high aptitude for learning new concepts and skills. Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience.
• Completes advanced projects and complex tasks as assigned by management.

• High school or equivalent, BS or BA preferred.
• Microsoft technology certifications preferred.
• Understands financial systems and P&L accounting preferred.
• Strong background in web technologies like PHP or ASP preferred.
• 5 years experience in project coordination and business development, data analysis or other related.
• Excellent verbal and written communication skills.
• Ability to analyze processes and procedures looking for opportunities and gaps.
• Ability to identify and clearly articulate options and/or tools available to streamline workflow.
• Knowledge of systems and applications used to support a call center environment.
• Good customer service and interpersonal skills.
• Excellent time management skills.
• Excellent troubleshooting skills.
• Provides guidance and support to junior team members.
• Ability to problem solve with minimal assistance.
• Computer skills
  - Microsoft Office, Word, Excel, PowerPoint.
• Detail oriented.
• Ability to work in a fast paced environment.
• Occasional travel may be required.

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica…