Proactive IT Servicing Specialist

Proactive Servicing Specialist

Location:

Phoenix, Arizona (Hybrid)

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Experience:

16+ years

We are seeking a professional who can collaborate with our team to design, plan, and implement a predictive, proactive, and preventative IT operating model. This role involves leveraging data-driven insights, automation, and best practices to enhance operational efficiency, reduce risks, and ensure seamless IT service delivery

Ideal candidate should have knowledge of technologies such as

• Digital User experience (Nexthink)
• ITSM (Service Now - Incident management, VA Chatbot, Change management)
• Gen AI (Now Assist)

Most importantly excellent customer service and partnership skills.

• IT Simplification:
  Assess and identify opportunities for end user self service by building transformation roadmap
• Business aligned metrics:
  Define key business outcome metrics
• Automation:
  Assess and recommend automation solution/tools/opportunities across ITSM and application services
• Stability:
  Drive Fit for Purpose demand - Relook at the IT work volume and identify possible solutions for Business self-service Functional modernization and Technical debts
• Service & Process excellence:
  Drive & support Run Different themes. Process Improvement for Problem management App Remediation/permanent fix work
• Operations Dashboard:
  Explore and build dashboard for Business and IT services
• Assessment:
  Publish the observations and improvement plan
• Governance & Mindshare:
  Establish IT Leadership connects for Q  Strategic solutions and mind-share.
• Manage service transformation and continuous improvement for the program
• Make ongoing incremental improvements to processes tools and technologies.
• Align service with changing business needs.
• Understand customer service automation including Nexthink chatbots Gen AI and other automated processes.

Applications will be accepted until 1/23/2026

The annual salary for this position is between $88,200 – $139,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.