ServiceNow Quality Assurance Analyst​/Tester

At Meta Phase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business.

Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.

Together, we know our people are our difference—for our clients and our colleagues.

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
• Learn and grow by taking advantage of every opportunity available to you?
• Be the difference and make it happen?

Meta Phase is seeking an experienced Service Now Quality Assurance Analyst / Tester to support a mission-critical U.S. Senate engagement. This role will lead quality assurance and testing activities across Service Now applications, with a particular focus on Automated Test Framework (ATF), IT Asset Management capabilities, user acceptance testing, and release readiness. The ideal candidate combines hands-on Service Now testing expertise with the ability to develop test strategies, engage directly with end users, resolve defects, and ensure solutions meet documented business and technical requirements.

• Design, implement, and execute system, functional, regression, integration, and user acceptance testing to validate requirements and system reliability.
• Develop, maintain, and enhance automated Service Now test scripts using Automated Test Framework (ATF) and other appropriate testing tools.
• Create test plans, test cases, test scenarios, traceability documentation, test data, and status reports for complex Service Now applications.
• Lead and coordinate UAT with end users, document results, manage feedback, and support successful acceptance of new functionality.
• Identify, document, prioritize, track, and validate resolution of defects while partnering with developers, business analysts, and stakeholders.
• Provide QA subject matter expertise throughout the development lifecycle, including requirements analysis, risk assessment, test design, release planning, and deployment readiness.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• 5+ years of relevant quality assurance, software testing, systems testing, or application testing experience.
• Hands-on experience testing Service Now applications in enterprise environments.
• Experience developing and executing automated tests using Service Now Automated Test Framework (ATF).
• Experience supporting Service Now IT Asset Management, including Hardware Asset Management (HAM), Software Asset Management (SAM), and/or Enterprise Asset Management (EAM).
• Demonstrated ability to develop QA strategies and test cases, facilitate UAT, troubleshoot defects, communicate testing status, and support reliable production deployments.

• Service Now Certified System Administrator (CSA), Certified Application Developer (CAD), or other relevant Service Now certification.
• Experience testing Service Now integrations, workflows, business rules, catalog items, forms, reports, or custom applications.
• Experience working in Agile/Scrum delivery environments and participating in sprint planning, backlog refinement, demos, and retrospectives.
• Experience using defect and…