Solutions Lead

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture.

It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

Location:

United States (Remote)

Reports to:

Head of CX & CRM / Technology Leadership

Employment Type:

Full-time, Exempt

Howden is a global, employee‑owned insurance group built on entrepreneurial spirit, collaboration, and a people‑first culture. With 20,000 colleagues across 100+ countries, we empower talented specialists to make a meaningful difference for clients, colleagues, and the business.

The Solution Lead designs and governs end-to-end business and technology solutions that support Howden’s client and colleague journeys across Sales, Service, Operations, Marketing, and Client Management. The role acts as the senior solution design authority for Salesforce and the broader platform ecosystem, including Applied EPIC, Document Management, SharePoint, AI native platforms, Zywave MiEdge, client and colleague portals, and future enterprise applications.

This person bridges business strategy and technical execution by partnering with business leaders, product managers, architects, engineering teams, vendors, and operations stakeholders to define scalable designs, future‑state experiences, integration patterns, data standards, and adoption‑focused solutions.

Connected solution designs that unify Salesforce and core business platforms into seamless client and colleague experiences.

Improved productivity, adoption, and data quality through intuitive workflows, automation, and integrated experiences.

Clear solution architecture, process, integration, and data documentation adopted by delivery teams.

Consistent enterprise standards for integrations, data exchange, workflow orchestration, and user experience.

Strong business, product, architecture, and engineering partnership leading to measurable delivery outcomes.

• Solution Design & Build, Salesforce Leadership & Journey Enablement Design end-to-end business and technology solutions across Howden’s strategic platforms, translating objectives, journey maps, and product requirements into scalable designs.
• Lead solution workshops, evaluate design tradeoffs, and recommend approaches that balance business value, user experience, scalability, and implementation complexity.
• Serve as lead solution designer for Salesforce Financial Services Cloud, including data models, business processes, automation, reporting, user experience, and platform roadmap evolution.
• Design capabilities that improve prospecting, acquisition, servicing, retention, pipeline management, collaboration, and colleague productivity.
• Build solutions, APIs, configure Salesforce environment to suit business process across all groups.
• Enterprise Integration, Data & Ecosystem Design Define integration solutions across Salesforce, Applied EPIC, document platforms, SharePoint, Zywave MiEdge, AI native platforms, portals, and future enterprise applications.
• Establish system interactions, data ownership, synchronization strategies, APIs, event‑driven patterns, and workflow orchestration standards.
• Define…