Help Desk Specialist

## Help Desk Specialist Apply:
225 W Madison St, Phoenix, AZ 85003:
Full time:
Posted Today:
End Date:
October 11, 2026 (5 days left to apply):
JR26284
** Posting Date
** 10/05/26
** Final date to receive applications
** 10/10/26
** Pay Range**$22.50 - $38.00 hourly    Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
** Job Type
** Unclassified
* * Department
* * County Attorney
** About the Position
** The Help Desk Specialist provides first-level technical support to all MCAO staff and serves as the initial point of contact for IT related issues. This role is responsible for receiving, documenting, and resolving basic technical requests, as well as triaging and escalating more complex issues to the appropriate IT teams. The Help Desk Specialist uses Microsoft Teams to answer calls and provide remote assistance, and Service Now to manage and track support tickets.

** About Us
** We believe in integrity. We believe in justice for all. We are proud to deliver high-quality prosecution, comprehensive victims’ services, crime prevention programs, and more to the residents of Maricopa County. If you would like to utilize your talents and skills to stand up for Maricopa County, apply today, and join our team!  
** Proud to Offer
*** Work with a greater purpose
* Tuition reimbursement
* Exceptional work-life balance, with hybrid and alternative work schedule options
* Opportunities for growth and development within Maricopa County
* Low-cost, high-value healthcare for you and your qualifying dependents
* Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
* Paid vacation, sick time, and parental leave
* Extensive wellness program, including an incentive
* Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% monthly contribution rate that includes a 100% employer match on Day 1
* Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ  
** We Require
*** One year of experience in customer service or a technical support role
* High school diploma or GED
* A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis.  
** Other Requirements
*** Must possess or have the ability to obtain a valid Arizona Driver’s License at time of hire
* Must possess or obtain ACJIS Criminal Justice Practitioner or Terminal Operator Certification upon hire or promotion and maintain certification throughout the course of this assignment
* May be required to testify in court proceedings
* May be required to travel to perform certain work functions

NOTE:

The Maricopa County Attorney's Office requires a thorough background check of all successful candidates and is authorized to test prospective employees for the presence of illegally accessed drugs. Drug testing is conducted after an offer has been extended and before employment begins.  
** We Also Value
*** Strong attention to detail, flexibility, and accountability
* Excellent customer service and communication skills including the ability to explain technical concepts to non-technical audiences
* Familiarity with MCAO’s mission, operations, and internal processes is highly desirable  
** Job Contributions
*** Log, track, assign, and update support tickets in Service Now with accurate and detailed information
* Provide basic troubleshooting for hardware, software, network connectivity, and user access issues
*…