Ping Engineer

Job Description Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

You provide software and application knowledge to support implementation of the given solutions.

How you will contribute

You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance;

collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes.

What you will bringA desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Working collaboratively with multiple vendors

Leading complex projects - project management

Stakeholder management and influencing skills

Managing infrastructure services delivery, support and excellence

Working in global IT function with regional or global responsibilities in an environment like Mondelēz International Working with IT outsourcing providers using frameworks such as the IT Infrastructure Library Working with internal and external teams and leading when necessary

Job Description Act as subject matter expert (SME) for Ping Federate, PingID MFA, Ping Directory. Lead complex application integrations and legacy migrations. Provide technical leadership during major incidents.

Perform the day-to-day Ping Federate, PingID MFA and Ping Directory technical operations and task execution.

Design and maintain SAML, oAuth, and OIDC integrations to provide SSO capabilities across various enterprise systems. Support new application onboarding (SAML/OIDC integrations). Sample tasks include

Modify and maintain SP/IdP connections, Adapters (HTML Form, LDAP, MFA, Kerberos, etc.), Authentication policies and contract mappings,Certificate management (Signing/encryption certificate rotation, Trust store updates)
User attribute and claim mapping validation.

Troubleshoot critical, high-severity incidents impacting enterprise SSO and authentication.

Monitor, identify, and troubleshoot SSO, MFA, Ping Directory related issues to ensure the integrity and availability of the Single Sign On, and Directory services. Sample tasks include

Handling escalated incidents from L2 related to Ping Federate (SSO failures, authentication errors, federation issues).Perform in-depth troubleshooting of SAML, OAuth 2.0, OIDC, WS-Fed issues.

Analyze JVM behavior, thread dumps, heap dumps, and performance bottlenecks.

Analyze Ping Federate logs, audit logs, and system metrics to identify root causes.

Coordinate with vendor (Ping Identity) for product defects or complex issues.

Collaborate with application and IT teams to integrate SSO with core enterprise applications ensuring secure and user-friendly access.

Provide technical support for SSO-MFA services, Ping Directory troubleshooting authentication failures, and resolving access issues across applications and platforms. Sample tasks include

Monitor Ping Federate, PingID MFA, Ping Directory services availability and performance.

Support HA/DR environments (clusters, load balancers).Restart services and apply approved configuration changes.

Assist with Ping Federate upgrades and patching (pre/post validation).Implement and customize Authentication policies and selectors, Custom adapters and adapter instances

Design advanced OAuth flows:
Token exchange, Fine-grained scopes, JWT customization

Help drive continuous quality and process improvement within your area.

Explore automations to automate regular operations tasks

Mentor junior team members, helping train them on new systems and concepts.

Present security concepts, technologies and improvement plans to broad audience groups.

Help team members to determine security requirements for business processes and technology systems based upon accepted risk analysis methods, functional and performance requirements, information security architecture principles, and market-leading solutions.

Support the team in the…