ServiceNow Developer - DC, VA, MD

Candidates residing within a 100-mile radius of Washington, DC, will be required to report onsite daily to a federal agency office in the DC area in the near future.

We are seeking a Service Now Developer to design, develop, and support enterprise Service Now solutions across ITSM, ITOM, ITAM, SPM, HRSD, FSM, CMDB, Service Portal, and Mobile Agent. The role requires hands-on experience delivering scalable, secure, and upgrade-safe solutions using Service Now best practices, with a strong focus on automation, integration, and user experience. The ideal candidate partners closely with business and technical stakeholders to translate complex requirements into reliable platform solutions that improve service delivery, operational efficiency, and end-user satisfaction.

• Developing Business Rules
• Client Scripts
• Flow Designer workflows
• Service Catalog items
• CMDB models
• Portals
• Mobile experiences
• Implementing REST/SOAP integrations
• Supporting releases, testing, and upgrades
• Enforcing platform governance and quality standards
• Providing technical leadership through code reviews, documentation, and mentoring

• Deep Service Now development experience
• Strong JavaScript skills
• Knowledge of ITIL and Agile practices
• Relevant Service Now certifications (CSA and CAD preferred)

• 4+ years of experience implementing Service Now solutions
• 3+ years experience in CSM or ITSM with deployed Custom Application Development
• Must be able to obtain and maintain a Public Trust clearance.
• US Citizenship is required (required by the federal government for this position).
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract, and laws do apply.

• 5+ years experience troubleshooting and resolving technical issues related to Service Now implementations.
• 3+ year experience scripting beyond basic Service Now scripts.
• 3+ year experience in Agile Scrum.
• Active FCC or GSA government clearance.
• Familiarity with ITIL processes and IT Service Management (ITSM) principles.
• Strong technical skills, including workflow configuration, and business rule development.

• Service Now Certified Application Developer
• Service Now Certified System Administrator
• Certified Implementation Specialist – Human Resources
• Certified Implementation Specialist – Customer Service Management
• Certified Implementation Specialist – Discovery
• Certified Implementation Specialist – Software Asset Management
• Certified Implementation Specialist – Project Portfolio Management
• Strong technical skills in developing integrations for Service Now applications
• In-depth knowledge of Service Now platform capabilities, modules, and best practices

Job Location:

This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.

Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email

Candidateaccommodationand we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more…