Training Lead

The IT Configuration Analyst provides configuration management leadership to ensure the configuration management database (CMDB) accurately represents enterprise infrastructure, applications, and services. This role owns day-to-day and strategic CMDB activities, ensuring configuration data is complete, trusted, and usable for decision-making across the IT environment.

Operating at a journeyman level, the analyst leads configuration audits, data quality improvement efforts, and governance activities that underpin effective incident, change, and problem management. The position serves as a key liaison between operations, engineering, and service management stakeholders to ensure configuration practices support stable, efficient, and compliant IT service delivery.

• Lead day-to-day CMDB operations by establishing and enforcing processes to create, update, and retire configuration items (CIs) and their relationships.
• Analyze discovery feeds, manual updates, and change records to reconcile data discrepancies and drive corrective actions that improve CMDB completeness and accuracy.
• Plan and execute configuration audits and certifications, compare CMDB data to actual infrastructure and application inventories, and oversee remediation with owning teams.
• Configure and use ITSM/CMDB tools to build queries, reports, and dashboards that support impact analysis, risk assessment, and operational decision-making.
• Ensure change, incident, and problem records are correctly associated with CIs to improve traceability, root cause analysis, and reporting on service impacts.
• Define, monitor, and report on CMDB data quality metrics, and partner with stakeholders to implement governance, standards, and training that sustain data integrity.
• Contribute to configuration management plans, procedures, and work instructions, aligning them with ITIL practices and enterprise policies for a regulated federal IT environment.

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related discipline, or equivalent relevant experience.
• 4-7 years of experience in configuration management, service management, or related IT operations roles, including hands-on CMDB administration and data quality improvement.
• Demonstrated working knowledge of ITIL-aligned service asset and configuration management concepts and their integration with incident, change, and problem processes.
• Experience using enterprise ITSM/CMDB platforms (such as Service Now or similar) to maintain CIs, manage relationships, and build operational and audit reports.
• Ability to obtain and maintain a SECRET security clearance, with U.S. citizenship required.
• Strong analytical, communication, and stakeholder engagement skills, with the ability to coordinate across multiple technical and business teams.

• Experience supporting or leading an enterprise CMDB implementation, including discovery, service mapping, or integration with other IT operations tools.
• ITIL Foundation or higher-level ITSM certification validating formal knowledge of configuration and related processes.
• Prior experience in a federal or highly regulated environment with documented configuration governance and audit requirements.
• Background in data quality, reporting, or metrics development focused on configuration or asset management data.

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general…