Sr. Client Success Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Colorado, Englewood, CO, US

2 days ago Requisition

Salary Range: $ To $ Annually

ANM is seeking a Senior Client Success Manager to join our exceptional team.

Who We Are:

ANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies.

Built on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next.

Benefits and Compensation:

ANM offers a comprehensive benefits package including:

• Medical, Dental and Vision Insurance
• Life Insurance;
  Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Paid Time Off
• Flexible Spending Account
• Employee Recognition Rewards
• Career training geared toward professional growth

The anticipated base salary range for this position is:

• $120,000 - $130,000 annually
• Actual compensation may vary based on experience, qualifications and geographic location.
• [Bonus] or [Commission] eligibility may apply for this role. Details will be discussed during the hiring process.

The Role

ANM Managed Services supports, manages, reports, and monitors our clients' production environment(s), leveraging our experience, technical knowledge, and ITIL expertise. Our team is responsible for providing proactive, reactive, preventative services, as well as serving as trusted advisors who understand our clients' environments while working as an extension of their IT Operations team.

The Client Success Manager (CSM) is a customer-facing, strategic position, responsible for the retention and growth of client accounts, driven by exceptional client experience. Serving as the client’s trusted advisor, the CSM helps align ANM Managed Services with the client’s business goals, priorities, and future initiatives. The CSM also collaborates with internal teams and departments to enhance the overall delivery of our Managed Services offerings.

What You Will Do

• Support Managed Services client relationships:
  • Develop trust and a healthy relationship with your clients and serve as one of the main points of contact within the business.
  • Ensure the delivered services align with the client’s business goals and requirements. For any gaps, the CSM will work with the internal teams to bridge those gaps.
  • Provide regular updates to clients and develop open, effective communication paths; that facilitate excellent client service and business development opportunities.
  • Assist in driving internal initiatives to the client – tools usage, survey responses, etc.
  • Manage clients’ health and create corrective steps as needed.
• Be the client’s trusted advocate & build trust:
  • Serve as the client’s advocate by building trust and transparency with clients.
  • Demonstrate excellent client services by acting as an escalation resource, understanding client problems, collecting client feedback and driving continuous improvement.
  • Demonstrating problem-solving capabilities as it relates to satisfaction, remaining respectful and understanding during escalations, and coordinating with internal ANM teams to ensure customer success.
  • Create and present business reviews with the client to align services with the client’s goals and ensure they’re aligned with…