Government and Infrastructure - Technology Consulting - Platforms ServiceNow - Senior Consultant

Location:

Phoenix

Other locations:
Primary Location Only

Date:
Sep 23, 2026

Requisition

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We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Government and Infrastructure
- Technology Consulting – Platforms Service Now -
Senior Consultant

From strategy to execution, the Government and Infrastructure practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation.

We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.

EY is seeking a Senior Consultant with deep expertise in Service Now IT Operations Management (ITOM), specifically in Configuration Management Database (CMDB) and the Common Service Data Model (CSDM) to help clients transform their IT operations and service management capabilities.

In this role, you will both advise clients on enterprise-scale Service Now strategy, architecture, governance, and implementation initiatives and be hands‑on with configuration / development. You will serve as a trusted advisor, helping organizations establish a reliable CMDB foundation, adopt CSDM best practices, implement ITOM capabilities, and leverage Service Now AI-powered solutions to improve operational efficiency, service visibility, automation, and business outcomes.

You will work directly with executive stakeholders, enterprise architects, platform owners, and delivery teams while leading solution design, implementation, and transformation programs across complex environments.

• Lead the design and implementation of Service Now ITOM solutions, including CMDB, CSDM, Discovery, Service Mapping, Event Management, Health Log Analytics, Service Graph Connectors and Cloud Discovery.
• Define CMDB strategy, governance, CI life cycles, data models, identification and reconciliation rules, health metrics and quality controls.
• Lead ITOM assessments and roadmaps; design MID Server architectures; configure integrations and event correlation across on-premises, cloud, hybrid and containerized environments.
• Advise client leaders through workshops, current-state assessments, architecture recommendations, business cases, transformation roadmaps and implementation plans.
• Advise on Service Now AI and automation, including generative and agentic AI, Predictive Intelligence, AIOps and Virtual Agents, and establish supporting data foundations.
• Lead Agile and Waterfall delivery, architecture oversight, risk management, testing, user acceptance testing, issue resolution and documentation.
• Coach team members; contribute to EY methodologies, accelerators and thought leadership; and support proposals, estimates, client relationships and growth.

• Deep Service Now ITOM architecture and implementation expertise.
• Ability to translate complex requirements into scalable solutions, practical recommendations and clear communications for technical and executive…