Senior GK POS Technical Lead
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-10-11
Listing for:
Zohorecruit
Full Time
position Listed on 2026-10-11
Job specializations:
-
IT/Tech
IT Support, Cloud Computing: Infrastructure & Operations, SRE/Site Reliability
Job Description & How to Apply Below
Phoenix, United States | Posted on 09/04/2026
- Industry 11 - IT Services / Consulting / Technology / Telecom
We are seeking a Senior GK POS Technical Lead with strong GK POS technical knowledge, deep Retail/QSR domain expertise, hands-on Java development experience, proven Production Support leadership, solid understanding of POS integrations and architecture, and exposure to cloud technologies. The candidate should possess excellent stakeholder management skills and be capable of driving mission-critical retail support and transformation programs.
This role is ON SITE , 5 days in the office per week, in Phoenix, AZ.
Key Responsibilities- Major Incident Handling
- Root Cause Analysis (RCA)
- Release and Defect Triage
- Troubleshoot complex production issues through log analysis and system diagnostics
- Lead onsite and offshore support/development teams
- Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives
- Coordinate with business teams, vendors, architects, and engineering teams
- Manage escalations and provide executive-level communication during critical incidents
- 8+ years of experience in Retail/QSR POS systems and store operations
- Strong experience with GK POS / GK Retail Store Commerce
- Proven track record of leading L3 Production Support and large-scale retail transformation initiatives
- Experience working in client-facing, onshore leadership roles
- Hands-on experience with Java/J2EE, Spring Boot, REST APIs, Microservices, and SQL
- Deep understanding of POS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows
- Experience with POS integrations including ERP, OMS, payment gateway and eCommerce platforms
- Strong production support background
- Knowledge of omni-channel retail operations
- Experience with AWS, Azure, or GCP cloud environments
- Exposure to monitoring and observability tools such as Grafana, Dynatrace, Splunk, Cloud Watch, etc.
- Experience with middleware, event-driven architecture, and API integrations
- Familiarity with Agile delivery methodologies and functional architecture
- Kubernetes, Docker, and containerized application support
- Dev Ops and CI/CD tools (Azure Dev Ops, Jenkins, Git Hub Actions)
- Service Now, Jira, and Confluence experience
Position Requirements
10+ Years
work experience
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