Analyst II

Position: Staff Analyst II
Job Title:

Staff Analyst II

Location:

Block 23

What you'll do:

As the Staff IT Analyst II, you'll lead activities to review current processes and metrics that support operational effectiveness, identify constraints or opportunities that inhibit or accelerate the business and/or technology strategy, while also developing potential options/approaches to improve business outcomes. You'll also lead development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics, while also ensuring the documentation of any alternative processes or practice options with associated impact on KRIs, KPIs or Operational Metrics.

Additionally, as the Staff IT Analyst II, you'll identify and facilitate discussions with IT, Product, and the Business subject matter experts, to understand the problem statement and/or opportunity while also capturing any relevant insights to include a full review of the findings or artifacts produced to validate the right problem or opportunity is being assessed.

Lead on projects with the expectation the business outcomes are achieved. Work to fully understand how the work connects to the defined project objectives, the work breakdown structure for the activities, setting and meeting deadlines for that work. Lead discussions with stakeholders and subject matter experts needed to gather requirements and review artifacts, while working to resolve issues that impede progress.

Develop list of critical documentation and artifacts to meet project objectives and complete development of high-quality deliverables, while effectively communicating any relevant learnings, findings, or impacts, with the subject matter experts.

Leverage Risk Management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance.

The capture and upkeep of KRIs, KPIs, & Operational Metrics, as necessary.

Analyze, document, and maintain IT processes, standards, and procedures across service management, security, and operations

Support the design, implementation, and continuous improvement of IT practices aligned with frameworks such as ITIL, COBIT, and internal governance models

Partner with IT teams to assess process gaps, risks, and inefficiencies, and recommend improvement opportunities

Develop and maintain process documentation, workflows, RACI models, and standard operating procedures (SOPs)
Support audits, risk assessments, and compliance activities by gathering evidence, tracking remediation actions, and ensuring documentation accuracy

Track and report on IT process performance using KPIs, metrics, and dashboards

Facilitate process reviews, workshops, and stakeholder discussions to drive adoption and standardization

Ensure alignment between IT practices and business objectives

Stay current on industry trends, regulatory requirements, and emerging best practices in IT operations and governance

What you'll need: ITIL Foundation or higher certification

Process improvement or Lean/Six Sigma framework

Knowledge of GRC, risk management, audit support, or compliance programs

Familiarity with service management tools (e.g., Service Now)5+ years of related experience in IT Operations, Service Management, Process and data analysis, or IT compliance and governance

Bachelor’s degree in information technology, Business or a related field equivalent practical experience

Entry level to intermediate knowledge of general Financial Services or Banking is preferred.

Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.

Intermediate to advanced in process and data analysis within a specific domain or functional area…