IVR/WFM Verint
Listed on 2026-10-13
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IT/Tech
IT Consultant, Systems Engineer
Position: IVR/WFM Systems/Verint
Location:
Any where in US
Duration:
Long Term Contract
Mandatory
Skills:
- Verint WFM experience with hands on in Amazon Connect connectors and integration
- Hands-on configuration of Verint
- PaaS solution design
- Single Sign-On (SSO) integration
We are seeking a strong hands-on Verint Workforce Management (WFM) Engineer with proven implementation experience in Amazon Connect environments. The ideal candidate should possess deep expertise in Verint configuration, integration engineering, and cloud-based contact center solutions, with the ability to design and deploy enterprise-grade workforce optimization solutions.
Required Skills- Strong hands-on experience with Verint Workforce Management (WFM)
- Experience integrating Verint with Amazon Connect
- Hands-on Verint configuration, deployment, and administration
- Experience with Amazon Connect connectors and integration architecture
- Strong understanding of PaaS solution design and implementation
- Experience implementing Single Sign-On (SSO) integrations using SAML, OAuth, OpenID Connect, etc.
- Experience working on enterprise Contact Center and CCaaS implementations
- Ability to troubleshoot production issues and support deployments
- Strong engineering and implementation background
- AWS Cloud experience
- Knowledge of Contact Center Operations and Workforce Optimization
- Experience with enterprise security and identity management solutions
- Experience working in Agile delivery environments
- Banking/Financial Services domain experience preferred
- Candidates must have recent hands-on implementation experience.
- Strong preference for engineers who have built, configured, and integrated solutions rather than primarily leading teams or managing products.
- Must be able to discuss technical challenges, architecture decisions, and implementation details related to Amazon Connect and Verint integrations.
Shiva Nayani
Sr Technical Recruiter
Desk Phone: +1
Email | Linked In:
(NYNJMSDC, MWBE, NY SBS MBE, CPUC, & WBE Certified)
| |
Address: 3rd Ethel Rd, Suite # 302, Edison, NJ 08817
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