IT Director- Microsoft 365 Productivity and Collaboration

The Director of Microsoft 365 Collaboration & Productivity is responsible for the strategy, delivery, governance, and operations of the organization’s Microsoft 365 collaboration and productivity services. This role owns the day to day, and strategic management of the Microsoft 365 tenant workloads related to messaging, collaboration, content, and productivity, excluding identity, security platforms, compliance tooling, and endpoint management.

The Director of Microsoft 365 Collaboration & Productivity is responsible for the strategy, delivery, governance, and operations of the organization’s Microsoft 365 collaboration and productivity services. This role owns the day to day, and strategic management of the Microsoft 365 tenant workloads related to messaging, collaboration, content, and productivity, excluding identity, security platforms, compliance tooling, and endpoint management. The Director ensures Microsoft 365 services are reliable, scalable, user focused, and aligned with business objectives, while partnering closely with Identity, Security, Compliance, and Endpoint teams that retain focused, and aligned with business objectives, while partnering closely with Identity, Security, Compliance, and Endpoint teams that retain ownership of their respective platforms.

• Microsoft 365 service configuration and Feature enhancements for both Commercial and Government tenants
• Exchange Online (email, calendaring, mail flow operations)
• Microsoft Teams (chat, meetings, collaboration, voice if applicable)
• SharePoint Online (sites, content services, information architecture)
• One Drive for Business (users backups, Geo restrictions, and Geo data storage)
• Microsoft 365 Apps (desktop and web productivity applications)
• Power Platform tenant governance (Power Apps, Power Automate, Power BI – non-security aspects)
• Copilot adoption and governance (adoption and Evangelizing usage)

• Define and execute the Microsoft 365 collaboration and productivity roadmap aligned with business priorities.
• Drive adoption of modern collaboration patterns and productivity best practices.
• Evaluate new Microsoft 365 features and services for business value and usability.

• Own the operational health, availability, and performance of collaboration workloads.
• Lead configuration, lifecycle management, and service optimization for:
• Exchange Online
• Teams
• SharePoint Online
• One Drive
• Oversee tenant level configuration related to usability, sharing models, and collaboration standards (in alignment with Security and Identity teams).

• Establish governance models for:
• Teams creation and lifecycle
• SharePoint site provisioning and ownership
• Content organization and collaboration standards
• Balance governance with ease of use and productivity.
• Champion user experience improvements and simplification of collaboration tools.

• Lead Microsoft 365 adoption initiatives and change management efforts.
• Partner with Communications, HR, and Business Units to drive usage and value.
• Ensure end user training materials, guidance, and self user training materials, guidance, and self service resources are available and current.

• Partner closely with:
• Identity teams for authentication and access dependencies
• Security and Compliance teams for policy alignment and platform integrations
• Endpoint/Intune teams for client and device alignment
• Serve as the primary escalation point for Microsoft 365 collaboration platform issues.

• Lead Microsoft 365 engineering, administration, and…