POS Support Specialist

United States

This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

U-Haul is looking for a POS Support Specialists to join the team in Phoenix, Arizona. Under the direction of the Manager- U-Haul POS Support, POS Support Specialists are responsible for providing remote support to U-Haul Dealer, Center, Marketing Company, Shops, Tech Center, and Towers Internal end users of U-Haul computer based applications and systems.

• Provide Remote support, via phone queues and live chat assistance, to all applications used to facilitate rental transactions and daily functions of U-Haul field and internal personnel.
• Troubleshoot U-Haul owned and maintained peripherals, ie: printers, cash drawers, mobile devices, computer workstations, credit card payment terminals, modems, routers, switches, etc.
• Identify software discrepancies and report to development teams for resolution.
• Research issues and assist in swift incidence and response scenarios.
• Tier 1 issue troubleshooting and resolution with full documentation and escalation as applicable.
• Trace possible network issues that impede the proper function of the software and elevate as appropriate.
• Identify Voice and VoIP issues and resolve or elevate as appropriate.
• Assist with resetting, and troubleshoot User softphone equipment.
• Build and manage field mobile devices using Meraki
• Work with routers, switches, and modems on a Tier 1 level.

• $19 per hour

• Sunday-Thursday (9:00am-6:00pm)

• Fundamental working understanding of basic network functions, ie:
  Ping, tracert, etc.
• Understanding of IP addresses, and configuration of routers, modems, and switches.
• Support, identify, and resolve operating system and browser issues.
• Troubleshoot multiple mobile devices utilizing U-Haul mobile applications.
• System diagnostics and specifications via command prompt.
• Ticket logging proficiency. Detailed and complete descriptions of issues and resolution.
• Appropriate professionalism and demeanor, including phone and chat etiquette.
• Ability to type quickly and articulate information clearly.
• Understanding of networked equipment and the ability to remotely install, troubleshoot, and resolve peripheral hardware issues.

• Fundamental networking knowledge and experience is PREFERRED.
• Knowledge of Center/MCO workstations and peripherals is PREFERRED.
• Experience programming and managing devices through Meraki PREFERRED.
• Working knowledge of operating systems and browsers.
• Typing speed minimum of 45 wpm.
• Excellent written and verbal communications skills.
• Well-rounded knowledge of peripherals in a networked environment.
• Knowledge of mobile device and application troubleshooting.

• Medical insurance
• Prescription drug plans
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• Weight Watchers®
• CVS Virtual Care
• U‑Haul Kids Program
• 24‑Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Caree…