IT Infrastructure Manager

The IT Infrastructure Manager is responsible for leading the team that manages and supports the organization’s cloud-based and on-premises IT infrastructure, including servers, networks, systems, and third-party integrations. This is a working manager role responsible for leading the infrastructure team while also providing hands-on technical support for escalations, implementations, integrations, and critical infrastructure operations.

Reports To:

The Director of IT.

• Lead and manage the IT infrastructure team responsible for supporting cloud-based and hyperconverged on-premises systems, servers, networks, and related technologies.
• Manage team workload, provide technical direction, coach team members, and support performance management and professional development.
• Oversee and participate in the design, implementation, maintenance, and support of enterprise infrastructure systems to ensure reliability, availability, security, and scalability.
• Serve as a hands-on escalation point for complex infrastructure, network, server, cloud, system, and integration-related issues.
• Manage and perform hands-on infrastructure integrations with third-party platforms, vendors, and business systems.
• Coordinate infrastructure projects, including system upgrades, migrations, implementations, technology refresh initiatives, and infrastructure improvements.
• Work with internal stakeholders, vendors, and business partners to support operational needs and technology initiatives.
• Manage infrastructure monitoring, patching, backups, disaster recovery, system redundancy, and routine maintenance activities.
• Maintain accurate documentation for infrastructure systems, configurations, procedures, integrations, and support processes.
• Support IT security, compliance, and HIPAA-related requirements by ensuring infrastructure systems follow organizational policies, standards, and best practices.
• Assist with procurement, vendor management, asset lifecycle planning, and software licensing related to infrastructure systems.
• Research infrastructure trends and recommend cost-effective solutions that improve performance, reliability, security, and operational efficiency.
• Participate in scheduled on-call support or escalation coverage as needed.
• Perform other duties and projects as assigned.

• Strong leadership skills with the ability to manage, coach, and develop technical team members.
• Strong technical knowledge of cloud-based and hyperconverged on-premises infrastructure environments.
• Hands-on experience supporting servers, networks, storage, backups, monitoring tools, and related infrastructure systems.
• Ability to troubleshoot complex infrastructure, network, cloud, and system-related issues.
• Knowledge of third-party system integrations, vendor platforms, and enterprise application connectivity.
• Strong understanding of IT security, access controls, patch management, disaster recovery, system redundancy, and infrastructure best practices.
• Ability to manage multiple priorities, projects, escalations, and operational responsibilities.
• Strong documentation, communication, and problem-solving skills.
• Ability to work collaboratively with IT teams, business stakeholders, vendors, and leadership.
• Strong customer service mindset with a focus on reliability, responsiveness, and operational excellence.

• Associate degree in Computer Science, Information Technology, or a related field required, bachelor’s degree preferred.
• Equivalent combination of education, technical certifications, and relevant work experience may be considered.
• Minimum of 5 years of experience supporting IT infrastructure environments, including cloud-based and…