Implementation Consultant

_Office; ; _Central

Who we are…

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles.

And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Position Overview

The Implementation Consultant combines business requirements management and technical documentation expertise to support the implementation of complex, high-priority technology programs for state and local government clients. Working in partnership with the Project Leader (Project Manager or Program Manager), this role is responsible for gathering, validating, managing, and documenting client business rules, operational workflows, and technical and business requirements that directly impact program compliance, system configuration, and execution.

The Client Implementation Consultant collaborates closely with cross-functional teams, including Engineering, Legal, Sales, Product, and Operations, to translate client needs and applicable regulatory requirements into accurate, actionable implementation deliverables. This role requires exceptional attention to detail, sound judgment, strong organizational skills, and the ability to manage complex documentation and competing priorities while ensuring alignment with client expectations, business objectives, software capabilities, and applicable state and local legislative requirements.

Business Requirements Management: Lead and coordinate the BRQ process by managing internal and external stakeholder contributions, validating submitted information, and ensuring requirements are accurately captured and documented within established timelines for client-specific system configuration business and technical requirements.

Client Needs Assessment: Develop a thorough understanding of client business objectives, operational workflows, business rules, and implementation requirements to ensure solutions align with client needs and program expectations.

Implementation Coordination and Reporting: Work in conjunction to support the Project Leader for implementation milestones and deliverables. Proactively identify, document, and communicate implementation risks, dependencies, and challenges, coordinating timely resolution with the appropriate stakeholders.

Program Document Development: Collaborate with Engineering, Software Development, Legal, and other stakeholders to draft, review, finalize, and deliver program-specific documentation, including citations, notices, certifications, affidavits, and other required materials.
Document Control and Version Management: Maintain document version control, revision histories, and audit trails across multiple client programs. Ensure changes to notices, certifications, affidavits, and other program documents are accurately tracked, reviewed, approved, and maintained.

Regulatory and Business Compliance: Ensure program documentation and configuration requirements align with applicable state and local legislation, established business rules, internal policies, and system capabilities. Identify potential discrepancies or compliance concerns and coordinate appropriate review and resolution.

Continuous Improvement: Identify opportunities to improve requirements gathering, documentation management, workflow efficiency, and implementation practices to support scalable, repeatable, and high-quality program delivery.

Qualifications and Experience

Minimum of five years of experience in a client-facing role involving business requirements management, business analysis, client configuration, implementation coordination, or a related discipline supporting technology implementations.

Demonstrated experience partnering with Engineering, Software Development, Product, or other technical teams to translate business requirements into system configurations, technical specifications, or implementation deliverables.

Exceptional attention to detail, with the ability to identify discrepancies, validate complex information, maintain accurate records, and consistently produce…