IT Infrastructure Manager

## IT Infrastructure Manager Apply:
Phoenix, AZ Headquarters:
Full time:
Posted Yesterday:
JR101524

The IT Infrastructure Manager is responsible for leading the team that manages and supports the organization’s cloud-based and on-premises IT infrastructure, including servers, networks, systems, and third-party integrations. This is a working manager role responsible for leading the infrastructure team while also providing hands-on technical support for escalations, implementations, integrations, and critical infrastructure operations.  
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* Reports To:

** The Director of IT.  
** Duties/Responsibilities:
*** Lead and manage the IT infrastructure team responsible for supporting cloud-based and hyperconverged on-premises systems, servers, networks, and related technologies.
* Manage team workload, provide technical direction, coach team members, and support performance management and professional development.
* Oversee and participate in the design, implementation, maintenance, and support of enterprise infrastructure systems to ensure reliability, availability, security, and scalability.
* Serve as a hands-on escalation point for complex infrastructure, network, server, cloud, system, and integration-related issues.
* Manage and perform hands-on infrastructure integrations with third-party platforms, vendors, and business systems.
* Coordinate infrastructure projects, including system upgrades, migrations, implementations, technology refresh initiatives, and infrastructure improvements.
* Work with internal stakeholders, vendors, and business partners to support operational needs and technology initiatives.
* Manage infrastructure monitoring, patching, backups, disaster recovery, system redundancy, and routine maintenance activities.
* Maintain accurate documentation for infrastructure systems, configurations, procedures, integrations, and support processes.
* Support IT security, compliance, and HIPAA-related requirements by ensuring infrastructure systems follow organizational policies, standards, and best practices.
* Assist with procurement, vendor management, asset lifecycle planning, and software licensing related to infrastructure systems.
* Research infrastructure trends and recommend cost-effective solutions that improve performance, reliability, security, and operational efficiency.
* Participate in scheduled on-call support or escalation coverage as needed.
* Perform other duties and projects as assigned.  
** Required Skills/Abilities/Knowledge:
*** Strong leadership skills with the ability to manage, coach, and develop technical team members.
* Strong technical knowledge of cloud-based and hyperconverged on-premises infrastructure environments.
* Hands-on experience supporting servers, networks, storage, backups, monitoring tools, and related infrastructure systems.
* Ability to troubleshoot complex infrastructure, network, cloud, and system-related issues.
* Knowledge of third-party system integrations, vendor platforms, and enterprise application connectivity.
* Strong understanding of IT security, access controls, patch management, disaster recovery, system redundancy, and infrastructure best practices.
* Ability to manage multiple priorities, projects, escalations, and operational responsibilities.
* Strong documentation, communication, and problem-solving skills.
* Ability to work collaboratively with IT teams, business stakeholders, vendors, and leadership.
* Strong customer service mindset with a focus on reliability, responsiveness, and operational excellence  
** Education/Experience/Licenses/Certification
*** Associate degree in Computer Science, Information Technology, or a related field required, bachelor’s degree preferred.
* Equivalent combination of education, technical certifications, and relevant work experience may be considered.
* Minimum of 5 years of experience supporting IT infrastructure environments, including cloud-based and on-premises systems.
* Prior experience leading, supervising, or managing technical team members preferred.
* Experience with Windows Server, Microsoft Azure, Microsoft 365, networking, Nutanix virtualization, enterprise backup solutions, and infrastructure monitoring tools required.
* Experience with Power Shell, automation, scripting, and SQL Server administration preferred.
* Experience working in healthcare, HIPAA-regulated, or compliance-focused environments preferred.
* Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, Azure, or related infrastructure…