ServiceNow ITSM​/CMDB Engineer

Job Title Service Now ITSM / CMDB Engineer -

Duration 6 Months

Start Date ASAP

Location remote, USA (Remote)

• Support the selection, design, rollout, and implementation of the CMDB.
• Help define the CMDB architecture, data model, asset relationships, and integration strategy.
• Create workflows to import, populate, normalize, and manage up to 3,000 database/assets within the CMDB.
• Develop and automate integrations between the CMDB, Service Now, and security platforms.
• Integrate security tools including Rapid7, Crowd Strike, Zscaler, and Optro/Audit Board with Service Now.
• Optimize the existing Optro/Audit Board environment and improve integration with Service Now.
• Configure workflows so security and GRC events can automatically generate Service Now tickets and route them to the appropriate support queue.
• Build and maintain L2/L3 workflows, ticket routing, prioritization, and escalation processes.
• Identify opportunities to automate manual ITSM, security, asset management, and GRC processes.
• Troubleshoot and support integrations between Service Now and third-party platforms.
• Ensure new integrations and CMDB changes are implemented without disrupting the existing Solution Center/service desk environment.
• Partner with security, infrastructure, operations, and business stakeholders to define requirements and establish implementation priorities.

• Strong hands-on experience with Service Now ITSM.
• Experience designing, implementing, or managing a CMDB.
• Strong understanding of Configuration Items (CIs), asset relationships, data normalization, and CMDB governance.
• Experience with Service Now integrations, APIs, workflow automation, and ticket routing.
• Experience integrating Service Now with enterprise security or infrastructure platforms.
• Ability to operate at both the solution/design level and hands-on implementation level.
• Strong understanding of L2/L3 support processes, incident management, prioritization, and escalation.
• Experience implementing new capabilities in a production environment where existing service operations cannot be disrupted.

• Rapid7
• Crowd Strike
• Zscaler
• Optro / Audit Board
• Service Now Sec Ops
• Service Now GRC / IRM
• Security operations and vulnerability management integrations

Pay Range - 75-90/hr

Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service, Security, SAP, Project Control Integration and IT Staffing.

Operating in the United States and India, Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.