Project Manager, Project & Program Management, IT Project Manager

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Lead the delivery of complex, high-value technology programmes that create meaningful outcomes for enterprise customers across global networking and managed services environments. We are looking for an experienced Senior Project Manager to join our Project Management team and take ownership of the successful delivery of large and complex customer solutions. Working across multiple stakeholders, internal teams, and third-party partners, you will manage projects throughout their full lifecycle, from pre-sales engagement and design through to operational handover.

This is an excellent opportunity to play a pivotal role in delivering strategic customer initiatives while helping to drive continuous improvement across project management practices.

• Manage projects valued up to and above $5M across a range of technology and managed service solutions.
• Typically manage up to three concurrent projects, depending on size and complexity.
• Own projects throughout the full lifecycle, from pre-sales engagement through to operational handover.
• Establish and lead Project Boards and virtual project teams, including the management of other Project Managers where required.
• Act as the primary point of contact for all project communications and stakeholder engagement.
• Facilitate regular internal and customer project meetings, including weekly status reviews.
• Produce and maintain project status reports and governance documentation.
• Develop and maintain Project Initiation Documents, including project scope and customer critical success factors.
• Monitor project progress using project tracking tools, Microsoft Project, and established project management methodologies.
• Identify, manage, and mitigate project risks, issues, actions, and dependencies.i>
• Manage project budgets, cost tracking, and forecasting activities.
• Ensure adherence to change control procedures and project governance requirements.
• Produce customer-specific documentation where required.
• Track and report project effort against contracted services.
• Support quality assurance activities and governance reviews throughout project delivery.
• Manage project escalations and facilitate timely resolution of issues.
• Contribute to the development and improvement of project management methodologies, templates, and best practices.
• Support product launches and knowledge sharing across the Project Management team.
• Mentor and support junior members of the Project Management function.
• Partner with Bid Management teams to support large and complex customer opportunities.

• Degree qualification or significant professional experience within an IT environment.
• 5+ years Project Management experience within an ISP Managed Services, Enterprise Networking, or ICT environment.
• Experience managing project budgets up to and above $5M.
• Experience leading large, complex customer programmes involving multiple stakeholders and delivery teams.
• Strong project governance, risk management, change control, and stakeholder management experience.
• Experience using Microsoft Project and structured project management methodologies.
• Excellent written and verbal communication skills.
• Proven ability to build strong cross-functional relationships and influence stakeholders at all levels.
• Experience managing project forecasting, budgeting, reporting, and escalation…