IT Manager

PTOE Global Solutions (PGS) is a solutions-focused company that helps businesses, organizations, and entrepreneurs turn ideas, challenges, and opportunities into practical outcomes.

We work across technology, digital solutions, business operations, growth, content, and other areas to help our clients move their businesses forward.

The IT Manager will be responsible for the day-to-day management and continuous improvement of PGS's technology environment.

This is not simply a technical support role.

We are looking for someone who can take ownership of IT, identify risks and gaps before they become problems, establish standards and processes, manage technology platforms, troubleshoot issues, and ensure that our team has the systems and tools needed to work effectively.

You will work closely with leadership, project managers, developers, designers, and other team members. Depending on the project, you may also help assess or support technology environments for clients.

The right person will be comfortable moving between strategy and execution able to recommend the right solution, document how it should work, and roll up their sleeves to implement or troubleshoot it.

• Own the day-to-day management of PGS's internal technology environment.
• Manage business technology platforms, accounts, permissions, access, and configurations.
• Maintain visibility into the systems and applications being used across the organization.
• Ensure systems are reliable, properly configured, documented, and fit for purpose.
• Identify outdated, duplicated, unnecessary, or poorly configured technology and recommend improvements.
• Develop standards for how technology should be selected, implemented, managed, and retired.

• Administer platforms such as Microsoft 365, Google Workspace, collaboration tools, cloud storage, and other SaaS applications.
• Manage users, groups, licenses, permissions, shared resources, and security settings.
• Establish appropriate access controls and ensure business information remains within company-managed systems.
• Review software subscriptions and licenses to improve utilization and control costs.

• Establish and maintain practical cybersecurity standards for PGS.
• Implement and manage multi-factor authentication, password policies, access controls, and other security measures.
• Regularly review user access and permissions.
• Identify technology and cybersecurity risks and recommend appropriate mitigation.
• Manage secure onboarding, role changes, and access removal when team members leave projects or the organization.
• Help build awareness across the team around cybersecurity and responsible technology use.

• Serve as the escalation point for technical issues that cannot be resolved by team members.
• Diagnose and resolve hardware, software, account, access, networking, and application issues.
• Investigate recurring problems and address their root causes instead of repeatedly applying temporary fixes.
• Create documentation and self-service guidance for common issues.
• Help establish an efficient support and escalation process as PGS grows.

• Lead or support internal technology initiatives from planning through implementation.
• Evaluate technology solutions and make recommendations based on business requirements, cost, security, scalability, and ease of management.
• Coordinate implementations, migrations, configurations, integrations, and upgrades.
• Work with developers, project managers, vendors, and business stakeholders to ensure successful delivery.
• Test solutions and confirm that business and technical requirements have been met.

• Manage or coordinate cloud infrastructure, hosting, domains, DNS, SSL certificates, backups, and related services.
• Maintain awareness of the technology architecture supporting PGS websites, applications, and business systems.
• Ensure appropriate monitoring, backup, recovery, and continuity practices are in place.
• Work with development resources when deeper application or infrastructure expertise is required.

• Build and maintain an inventory of systems, applications, accounts, licenses, domains, vendors, and technology assets.
• Maintain technical documentation, configuration information, procedures, and recovery information.
• Create repeatable IT processes rather than relying on…