Implementation Specialist

What You’ll Do

The Principal Consultant is one of Avalara’s most senior and impactful practitioners in the implementation discipline. This role leads our most complex and strategically significant customer engagements, defines the methodology that scales across the practice, and serves as the go-to escalation resource when the most challenging implementation scenarios arise. It is a practice-shaping role for a practitioner who takes pride in setting the standard and building the team around them.

Avalara’s implementation practice sits at the intersection of tax complexity, enterprise technology, and customer outcomes. As our customer base expands in scale, global reach, and strategic importance, enterprise customers increasingly need a trusted expert who can translate sophisticated, multi-jurisdictional tax requirements into scalable implementation architectures -- someone who raises the bar not just within a single engagement, but across the entire practice.

This role will:

• Set the standard for implementation excellence across ERP, POS, and eCommerce environments, establishing best practices and repeatable frameworks the broader team adopts.
• Elevate team capability by mentoring and developing senior and mid-level specialists, raising the quality of implementation delivery across the practice.
• Reduce delivery risk for Avalara’s most strategically significant customers through direct ownership of the most complex, highest-stakes engagements.
• Drive systemic improvement by identifying patterns across customer implementations and translating them into process improvements, tooling enhancements, and scalable playbooks.
• Influence Avalara’s product roadmap by representing the implementation function in cross-functional forums with Product, Engineering, and Customer Success, closing systemic delivery gaps and driving platform improvements.
• Advance Avalara’s AI-first strategy by embedding AI-enabled approaches into implementation methodology, discovery, solution design, and team capability development.

What Your Responsibilities Will Be

The successful candidate will:

• Architect and deliver end-to-end implementations across the full suite of supported ERP and platform integrations, including Sage, Microsoft Dynamics, Salesforce, Stripe Invoicing, Net Suite, and Quick Books, at the highest level of complexity and customization.
• Own a portfolio of Avalara’s most strategically critical customer implementations, ensuring delivery quality that sets a benchmark for the practice.
• Design and lead discovery engagements with enterprise and global customers, synthesizing complex tax workflow requirements into tailored, scalable implementation architectures.
• Identify systemic patterns across the customer portfolio and translate them into process improvements, tooling enhancements, and scalable frameworks that benefit the entire practice.
• Influence implementation methodology by recommending enhancements to playbooks, onboarding materials, training curricula, and SOPs that govern how the team operates.
• Serve as the escalation point for unresolved implementation and support challenges, providing expert guidance to senior and junior specialists.
• Partner with Implementation leadership as a thought leader on strategy, methodology evolution, and the future direction of the implementation practice.
• Represent the implementation function in cross-functional forums with Product, Engineering, and Customer Success to influence the product roadmap and resolve systemic delivery gaps.
• Mentor and develop senior and mid-level specialists through structured coaching on implementation methodology, advanced ERP configurations, and customer engagement strategies.
• Leverage AI tools to…