Director, Technology

At Eleanor Health we are helping people affected by addiction live amazing lives. We work to fulfill this goal by building and growing the first addiction and mental health services provider designed to deliver a longitudinal, whole-person, value-based model of care for each community member. Our team is ambitious and committed to this unique opportunity, and understands the importance of attracting strong and experienced talent to make our vision for Eleanor Health a reality every day, and for every recovery journey we are entrusted to be a part of.

We are hiring a Director of Technology to lead Eleanor Health’s technology team and own the strategy, execution, and day-to-day operations of our technology function. This is not a greenfield build — it is a leadership role in a complex, fast-moving environment where the right person will bring immediate structure, drive vendor consolidation, and position the team to deliver strategic projects that directly impact community member access and staff productivity.

This role reports to an Executive Leadership Team member and serves as the single point of accountability for all technology matters across the organization.

Eleanor Health’s technology landscape has grown organically over several years to support rapid multi-state expansion. As the organization has scaled, so has the complexity of the systems and vendors that power daily operations. The technology team needs a dedicated leader who can bring structure, simplify the stack, and shift the team’s focus from maintenance to strategic delivery.

• Own prioritization — decide what gets done, in what order, and what doesn’t
• Bring process discipline — establish sprint planning, backlog management, and delivery accountability
• Drive simplification — consolidate vendors, reduce tool sprawl, and chart a path to fewer, better-integrated systems
• Interface with leadership — serve as the single point of contact for the ELT on technology strategy, capacity, and tradeoffs
• Shift the team’s balance — move from reactive maintenance to proactive delivery of high-impact projects

• Lead and manage a team of 2 Project Managers, 3 Software Engineers, and 1 IT Systems Administrator (plus 2 part-time contractors)
• Stand up and run a structured sprint process with biweekly planning, backlog management, and sprint reviews
• Generate real velocity data so the business knows what to expect and the team can commit to realistic timelines
• Create a culture of visible, predictable delivery across the technology function

• Own the holistic view of Eleanor Health’s technology stack across EHR, CRM, scheduling, communications, data, and operations
• Drive consolidation toward core platforms and reduce tool sprawl
• Lead platform optimization initiatives to improve system reliability, reduce manual workarounds, and simplify the staff experience
• Evaluate and manage vendor relationships, SLAs, contracts, and costs

• Drive evaluation and deployment of AI-powered tools to improve community member access and reduce administrative burden on staff
• Lead system consolidation initiatives to reduce fragmentation and create a single source of truth for key operational data
• Oversee technology setup for new market launches as Eleanor Health expands to additional states
• Partner with Operations, Clinical, and Growth leadership to identify and deliver the highest-impact technology projects

• Ensure reliable IT support across a fully remote, multi-state organization
• Maintain security and compliance posture (HIPAA, SOC 2, vendor BAAs)
• Manage license costs and…