Integrations Lead

Remote. Must be physically located in the United States while working.

Ours Privacy is building the future of marketing infrastructure for healthcare.

Our integrated CDP + CMP is full-stack privacy infrastructure built for healthcare marketers. It sits between your digital properties and every tag, pixel, or API, giving you precise control over which fields stay in-house and which de-identified signals reach ad platforms like Google, Meta, and Stack Adapt, all under BAA coverage and HIPAA compliance.

We're trusted by over 200 leading digital health companies, health systems, and medical brands nationwide, and we're growing fast.

The Integrations Lead is a specialized technical role sitting at the intersection of customer delivery and integration engineering. You own the full lifecycle of integrations across our customer base, from scoping and implementation through ongoing maintenance and documentation, and getting integrations live for customers.

You sit between customers, integration partners, and our engineering team, and you drive each integration from kickoff to live and working. That means scoping the work, coordinating partners and clients to get what's needed, unblocking the technical pieces, and making sure it launches and keeps working. Once an integration is live, you stay close to the customers using it, helping them get the most out of it.

About 80% of your time is integrations: scoping, partner coordination, implementation, and troubleshooting. The other 20% is core technical success work alongside our support team: implementing new accounts and supporting existing clients.

This role reports to the Head of Customer Success, is part of the technical success team, and works closely with software engineers.

Integrations (~80%)

Drive integrations from scoping through go-live, keeping timelines, owners, and next steps clear

Work with integration partners, including ad platforms, EHR and CRM platforms, to align on requirements and move projects forward

Troubleshoot integration issues, from payload inspection to root cause

Support customers on live integrations, resolving issues and helping them get the most out of their integrations

Turn customer and partner requirements into clear specs for engineering

Collaborate with engineering and product teams to surface integration patterns, opportunities to improve the platform, and client feedback in a structured, actionable way

Keep integration documentation accurate and up to date

Work with integration partners to drive awareness, adoption and co-marketing

Test new integrations and document setup guides and best practices for broad client success and adoption

Own and prioritize the integrations backlog

Technical success (~20%)

Own new source and destination configuration for implementing clients

Handle support tickets and troubleshooting alongside the support team, especially focused on data flow or integrations

Run configuration reviews and walk clients through recommendations

Hands-on with the technical details: you read API docs, configure webhooks, and debug data flow issues with confidence, no software engineering background required

Prior experience in technical success, solutions engineering, implementation, or technical project management

A strong project manager who can run several projects at once and keep partners and clients aligned on timelines

A clear written and verbal communicator

Experience implementing a CDP, tag manager, analytics, or consent tool for clients

Resourceful and proactive: you spot problems early and fix them without being asked

Rigorous follow-through: you keep notes, close loops, and every client hears back from you

Experience with REST APIs, webhooks, or event pipelines

Bonus:
Ad platform APIs or server-side tracking (Meta CAPI, Google Ads API, GA4 Measurement Protocol)

At the forefront of privacy-focused marketing infrastructure in healthcare, a space growing fast and mattering deeply

Remote-first; we value flexibility, output, and impact

Real ownership over how integrations get delivered, and meaningful input into the product

A team that takes both technical rigor and client care seriously

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim…