More jobs:
Hosting Team Lead; Microsoft Azure
Job in
Phoenix, Maricopa County, Arizona, 85001, USA
Listed on 2026-10-31
Listing for:
EPAM Systems
Full Time
position Listed on 2026-10-31
Job specializations:
-
IT/Tech
Systems Administrator, Cloud Computing: Infrastructure & Operations, Systems Engineer, IT Infrastructure
Job Description & How to Apply Below
We are seeking an experienced Hosting Team Lead to oversee our L3 support team, combining team management and operational leadership within the ITIL support process with hands‑on technical responsibilities. This role focuses on day‑to‑day team management, customer communication, and assessing infrastructure changes from an operations perspective, with a strong emphasis on Microsoft Azure infrastructure expertise.
Responsibilities- Manage the day‑to‑day operations of the Hosting Team, including task assignment, workload monitoring, and delivery oversight
- Onboard new team members and support their integration into the team’s processes and tools
- Lead an L3 support team providing advanced technical support and handling escalations across cloud and on‑premises infrastructure
- Oversee support for Microsoft Azure infrastructure and services as a key focus area
- Coordinate customer communication and ensure timely resolution of escalated incidents
- Assess infrastructure changes from an operations perspective and provide technical guidance
- Supervise support delivery across Windows Server administration, core infrastructure services (AD, CA, DNS), and Microsoft
365 services (Exchange, Teams, SharePoint) - Ensure proper handling of virtualization platforms, hyperconverged infrastructure, and VDI environments (Citrix, AVD)
- Maintain alignment with ITIL processes and manage activities through ITSM tools such as Service Now
- Drive continuous improvement in automation, troubleshooting, configuration, and maintenance practices across the team
- 5+ years of experience in infrastructure and operations roles, with prior experience leading technical support teams
- Expertise in Microsoft Azure infrastructure and services
- Proficiency in Windows Server administration, including performance monitoring, automation, and troubleshooting
- Background in systems engineering and Microsoft
365 services (Exchange, Teams, SharePoint) - Knowledge of core infrastructure services such as AD, CA, and DNS, as well as DHCP, DFS, and KMS
- Familiarity with the Microsoft management stack (SCCM, SCVMM, SCOM) and SCDPM
- Competency in database support for Oracle and Microsoft SQL
- Understanding of backup, storage, and file and print services (Panzura)
- Skills in virtualization platforms and hyperconverged infrastructure (HCI), including Cisco Hyper Flex
- Capability to support VDI technologies (Citrix, AVD), OS image creation, and hardening
- Qualifications in networking, VLANs, and firewalls
- Showcase of experience working within ITIL processes and ITSM tools such as Service Now
- English proficiency at an Upper-Intermediate level (B2) or higher
- Nice to have Hands‑on expertise with Microsoft Hyper‑V
- Familiarity with Microsoft Endpoint Configuration Manager
- Proficiency in Office
365 administration - Knowledge of storage systems
- Background in Windows Server 2019
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×