Field Tech; AZ

Position: Field Tech (AZ)
Description Kforce has a client that is seeking a Field Tech in Phoenix, AZ.Responsibilities:
* Field Tech maintains, repairs, and troubleshoots desktop hardware and software packages
* Responsible for customer service and end-user training
* Performs advanced administrative/operational/customer support duties that require independent initiative and judgment;
May apply intermediate mathematical skills
* Researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
* As a Field Tech, you will respond to escalated telephone, email and online requests for technical support
* Documents, tracks, and monitors the problem using applicable systems and tools;
Decisions typically focus on methods, tactics and processes for completing administrative tasks/projects
* Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques
* Works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge Requirements
* High School diploma/GED or more years of experience as a Desktop/End User Support Engineer;
Bachelor's degree in Computer Science preferred
* Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams
* Experienced responding to escalated telephone, email and online requests for technical support
* Experienced documenting, tracking, and monitoring the problem using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
* Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Job Type Contract Compensation
20 - $30