Principal Professional Services Consultant

Whether you’re an experienced professional or just getting started, your contributions matter  you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you.

We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, andmuch more!

We are seeking a highly experienced and collaborative Principal Professional Services Consultant to join our Services organization. In this role, you will work closely with customers and cross-functional teams to deliver successful implementations of Fortra’s software solutions. You will serve as a technical leader, trusted advisor, and mentor, helping customers maximize the value of their investments while driving complex deployment and integration projects.

This position requires strong consulting expertise, advanced technical knowledge, and exceptional communication skills. The ideal candidate has a proven track record of leading enterprise software implementations, solving complex technical challenges, mentoring technical team members, and building strong customer relationships. Travel is required, and opportunities may include delivering formal training sessions for customers, partners, and internal teams.

WHAT YOU’LL DO

• Lead the deployment and implementation of Fortra software solutions within customer environments.
• Serve as a trusted technical advisor throughout the project lifecycle.
• Support new and existing customers with complex implementation, configuration, integration, and usage scenarios.
• Deliver consulting services and technical support both remotely and onsite.
• Gather infrastructure and technical requirements to ensure successful deployment and interoperability with customer systems.
• Develop implementation plans, deployment procedures, and production rollout strategies.
• Identify and resolve technical issues through advanced troubleshooting and root cause analysis.
• Develop custom scripts, utilities, integrations, and automation solutions to address customer requirements.
• Translate complex technical concepts into clear, business-focused recommendations for customers and stakeholders.

• Serve as a technical subject matter expert for one or more Fortra products, technologies, or specialized consulting disciplines.
• Provide technical education, mentorship, and coaching to members of the Professional Services Technical Consulting team.
• Promote best practices, operational efficiencies, and continuous learning across the team.
• Share expertise related to software development, troubleshooting, Dev Ops methodologies, database technologies, and industry-leading platforms.
• Assist with onboarding and development of new consulting team members.
• Provide constructive feedback and guidance to support team growth and performance.

• Lead complex customer engagements with minimal supervision.
• Manage project communications and stakeholder expectations throughout engagements.
• Apply project management fundamentals, including:
  Risk management Communication planning Task tracking Issue escalation Change management
• Ensure projects are delivered on time, within scope, and aligned to customer requirements.
• Execute high-quality deliverables with minimal revisions.

• Build strong relationships with customers and partner organizations.
• Identify opportunities to expand customer value and support additional service engagements.
• Collaborate with Sales and Customer Success teams to identify solution expansion opportunities.
• Contribute to Services revenue objectives while maintaining high billable utilization…