System Administrator III

This position will be part of a team responsible for supporting the technical infrastructure that includes hardware, software, and cloud service provider components. This role will serve as a pivotal resource, driving implementation, and design services for other areas of the organization and its customers.

• Map the relationship between IT platform/Infrastructure components (i.e. Technology End Users, IT System Software & Hardware and info-Communications Transmission Networks).
• Identify key technology interactions and dependencies across systems/platforms.
• Investigate and analyze problems to identify root causes and ensure timely resolution.
• Design and implement system monitoring and performance optimization solution.
• Design, implement, and maintain backup strategies, ensuring data integrity and availability.
• Design documentation configuration baselining of systems, testing or modification of IT infrastructure.
• Evaluate new solutions through research and collaboration and determine course of action for new technical initiatives.
• Responsible for incident escalation and coordination of resources to resolve issues in a timely manner to meet Service Level Agreement metrics.
• Support Disaster Recovery/Continuity of Operations (DR/COOP) exercises, testing and live incidents per procedures and policies.
• Maintain security and integrity controls.
• Prepare written technical documentation, training material, standards, and reports.
• Evaluate and recommend procurements of Windows or Appliance based hardware and software.
• Evaluate total cost of ownership and return on investment of various IT platform/infrastructure alternatives.
• Perform other duties as appropriate and assigned.

• Demonstrated ability to manage multiple tasks simultaneously and effectively prioritize and execute tasks in a high-pressure environment.
• Possess the ability to resolve complex issues using third party diagnostic and monitoring tools, logs, graphs, and performance data to maintain the health and availability of the environment.
• Must be able to communicate technical information and product plans to all levels of staff and management.
• Good interpersonal skills: ability to work effectively and cooperatively with all levels of management and staff, affiliated-company employees as well as outside business associates; exhibits a professional manner in dealing with others.
• Superior organizational, follow-up, and detail-oriented skills.
• Strong ability to analyze documents and categorize appropriately.
• Ability to maintain accurate records.
• Work independently, as well as on a team and with minimal supervision.
• Make decisions, solve problems, and exercise excellent judgment.
• Work well under pressure and independently prioritize workload, while working on multiple projects.
• Ability to research, organize and analyze technical information with particular attention to accuracy and detail.
• Experience with Identity Management with products, such as Entra , OKTA and Ping Identity
• Excellent written and verbal communication skills; including thorough knowledge of proper grammar, advanced vocabulary, spelling, editing and proofreading skills.
• Proficient using Microsoft Office products, such as Word, Excel and PowerPoint, and industry-standard computer software and databases.
• High degree of sensitivity regarding confidential information.
• Investigate and analyze problems to identify root causes and ensure timely resolution, escalating as necessary depending on criticality.
• Design and implement system monitoring and performance optimization solutions.
• Design, implement, and maintain backup strategies, ensuring data integrity and availability

• Sufficient fine motor…