Senior Site Reliability Engineer

Neuro Flow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.

While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn’t truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created Neuro Flow.

We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. Neuro Flow exists to make sure no one who needs behavioral health support falls through the cracks.

We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, Neuro Flow’s solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today’s healthcare ecosystem.

The award-winning culture at Neuro Flow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default.

Neuro Flow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.

Neuro Flow is backed by investors including HLM Venture Partners, SEMCAP Health, Concord Health Partners, Builders VC, and Dreamit, alongside grant funding from the National Science Foundation and the U.S. Department of Defense.

Our work has been recognized by TIME Magazine as one of the World's Top Health Tech Companies of 2025, by Fierce Healthcare's 2026 Fierce
15, and by Med Tech Breakthrough's Best Overall Mental Health Solution award.

As our Senior Site Reliability Engineer, you'll own how reliable our production systems are and how we measure it. You'll set our SLOs, lead incident response, build the tooling that lets teams ship and experiment safely, and keep our infrastructure secure and compliant across AWS, Azure, and our data centers. You'll work with engineering, security, and product partners to set the standard for how we build and ship.

• Define SLOs and SLIs with stakeholders inside and outside engineering, back them with error budgets, and use them to decide when to ship and when to slow down.
• Run and improve our SaaS monitoring, alerting, and logging stack (Dynatrace, New Relic, Datadog, or similar) so we meet compliance requirements and catch problems before customers do.
• Take part in on-call for production incidents and help engineers work through customer issues.
• Lead blameless postmortems. When a failure keeps showing up, find the root cause and fix it for good.
• Find the manual, repetitive work that eats engineering time, measure what it costs, and automate it away. Track and report the reduction.
• Leave behind automation and documentation that survives a change of owner.