Technical Account Manager, APJ

Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.

• Own and manage a portfolio of enterprise, government, and partner accounts across APJ
• Act as the primary post-sale point of contact and technical advisor for your customers
• Build trusted relationships with security leaders, practitioners, and executive stakeholders
• Lead onboarding and implementation, including internal hand-offs, customer kick-offs, and integration and architecture planning
• Help customers deploy, test, and troubleshoot integrations (e.g., cloud connectors, Splunk, Jira, Service Now, SIEM/SOAR platforms) and make effective use of the Censys API
• Develop success plans aligned to each customer's security priorities and desired outcomes
• Conduct regular business reviews, adoption reviews, and roadmap discussions
• Educate customers on new features, platform workflows, Beta Programs, and Design Partnerships
• Monitor product adoption, usage trends, health indicators, and customer engagement
• Identify risks proactively including stakeholder turnover, low adoption, and budget risk and execute mitigation plans to improve retention
• Partner with Account Executives on renewals, expansion opportunities, and account strategy
• Identify opportunities for upsell, cross-sell, and broader platform adoption
• Support and enable regional channel and MSSP partners serving joint customers
• Support customer advocacy initiatives including references, case studies, and advisory programs
• Maintain accurate account forecasts, health scores, and renewal data in Gainsight and Salesforce
• Serve as the voice of the APJ customer internally, communicating feedback and regional market needs to Product and Engineering
• Coordinate with Support and Professional Services to resolve customer issues effectively
• Contribute to scalable customer success processes and playbooks tailored to the APJ region

• 3+ years of Technical Account Management, Customer Success, Solutions Engineering, or related experience in B2B SaaS, ideally within cybersecurity, infrastructure, cloud, or networking
• Experience supporting customers across the APJ region and an understanding of how to operate effectively across its markets
• Solid understanding of computer networking, internet protocols, and “how the internet works”
• Working knowledge of security and cloud technologies (e.g., AWS, Azure, GCP) and comfort discussing security concepts with practitioners
• Ability to explain technical concepts to both technical and non-technical audiences, including senior stakeholders
• Experience managing renewals and identifying expansion opportunities
• Strong organizational and project management skills
• Comfortable operating with autonomy in a fast-paced, high-growth environment
• Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI responsibly to actively improve efficiency and impact
• Willingness to travel within APJ to meet with customers and partners, and periodically to Censys HQ
• Fluency in English required; proficiency in an additional APJ language (e.g., Japanese, Mandarin, Korean, Bahasa) is a plus

• Experience working with SOC, Threat Intelligence, Vulnerability Management, or Security Engineering teams
• Familiarity with cybersecurity concepts such as attack surface management, asset discovery, threat intelligence, or vulnerability prioritization
• Understanding…