Program Manager, Federal

Hypori, Inc. is a high-growth cybersecurity SaaS company transforming how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps an d d ata from a ny mobile device—with zero data on the endpoint and total personal privacy. Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and Great Point Ventures, Hypori is expanding into new commercial and regulated markets.

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Hypori is a high-growth cybersecurity SaaS company transforming secure mobility. Our virtual workspace platform gives users access to enterprise apps and data from any mobile device, with zero data on the endpoint and total personal privacy. Backed by $55M from investors including UBS, AE Industrial Partners, Hale Capital Partners, and Great Point Ventures, we are expanding into new commercial and regulated markets.

Hypori is looking for a strategic, delivery-focused Program Manager, Federal Programs to join our Customer Success team. You will own a portfolio of Hypori’s most important Department of War customer relationships, directing critical system implementations and serving as the primary point of contact for delivery and technical stakeholders from implementation through adoption, while the Strategic Account Director manages the commercial and executive relationship.

You will report to the Senior Director of Customer Operations and Delivery.

This is a high-impact, high-visibility role. Your work directly determines whether Hypori’s largest and most consequential deployments succeed and become operationalized inside the customer environment. Our technology is real and differentiated, solving a problem that legacy MDM and container approaches have not, and more than 95,000 Department of War users are on the platform today. You will be the customer’s voice inside Hypori, shaping the Hypori experience from inside the program, with direct partnership across executive leadership.

• Direct the definition, planning, execution, and monitoring of a portfolio of strategic programs and projects across the Department of War
• Provide weekly, and sometimes daily, program and project management throughout the program lifecycle, monitoring progress against milestones
• Align Federal Programs personnel across customer engagements and internal projects
• Identify and manage program risks and issues, and define corrective actions to avoid or minimize disruption to implementation
• Design program playbooks that standardize repeatable implementation processes across similar customers
• Serve as the primary point of contact for delivery and technical stakeholders implementing Hypori in complex government environments
• Engage internal and external stakeholders on programmatic and technical topics, including product capabilities, implementation requirements (RMF, network, authentication), and enterprise-wide rollouts to end users
• Develop Statements of Work, government proposals, and procurement documents, including implementation scope, deployment requirements, and technical specifications, in support of opportunities led by the Strategic Account Director
• Monitor product adoption and usage health across the portfolio, and proactively engage internal teams and customers to course-correct accounts at risk of low adoption or non-renewal
• Build and run the monthly and quarterly rhythm of business for federal customers, including performance impact reviews, strategy sessions, and status reviews
• Establish delivery metrics and build reports and dashboards that show customer success, project execution, program health, and progress against KPIs
• Partner with Marketing and customer representatives on communications that support…