Divisional Social Service Database & Compliance Associate

DHQ

FT/Non-Exempt/40hr/wkly/M-F

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Divisional Database and Compliance Associate will oversee & support the SW Division's use of the Well Sky Community Services database and other required program platforms. The position is responsible for database administration user support & training, data quality, reporting, and analytics to track client progress, evaluate program outcomes, & inform division decision-making and funding requests. This position also supports HMIS, program monitoring, and quality assurance.

• Bachelor's Degree in Database Management or Computer Science strongly preferred
• Experience may substitute for a degree with a 2:1 ratio experience to years of education.
• Minimum of two years of professional experience with databases and data management, including client management databases, and demonstrated effectiveness in user training.
• Experience with Well Sky Community Services and HMIS software preferred.
• Excellent written and verbal communication skills as well as follow-through and provide customer service excellence
• Demonstrate a positive attitude, with ability to work with people of diverse backgrounds and circumstances
• Strong organizational, project management & file management skills.
• Ability to manage multiple priorities simultaneously while paying critical attention to detail.
• Ability to analyze & synthesize data, prepare copious reports, think critically, & resolve issues to support users and maintain data integrity.
• Thrive in a team-oriented environment.
• Capacity to multi-task well.
• Computer literate in MS Office applications.
• Proficiency in computer systems, including end-user & system operations, and intermediate Microsoft Excel skills.
• Experience and/or ability to learn, navigate, and train on social service software & platforms including Wellsky and Turbo Stats
• Valid AZ driver's license with a clean driving record
• Ability to pass the TSA Fleet Safety e-learning module
• Must pass a criminal background check

• Support Corps units and social service programs in using Well Sky, HMIS, and other required database platforms to advance The Salvation Army's mission and maintain consistent data management.
• Create and manage user accounts, administer licensing, and ensure compliance with applicable state and federal guidelines.
• Recommend Divisional Well Sky policies that address agency needs and state, federal, and other funder requirements.
• Coordinate required data-sharing between programs and state HMIS systems and integrate Pathway of Hope case management and other Divisional program workflows.
• Support the DSSD with program monitoring compliance reviews, and quality assurance to maintain data accuracy and program integrity.
• Participate in Territorial and National Well Sky meetings, steering committees, and related subcommittees as assigned.

• Plan and conduct individual and group training, workshops, and other learning events for new and current users, in person & virtually, at local, Divisional, & Territorial levels.
• Create and update training videos, desk guides, and manuals as assigned or as systems change, and communicate available training opportunities.
• Provide timely technical assistance and user consultation, promote accurate data entry and reporting accountability, and support leaders in using reporting tools.
• Assist the DSSD and Divisional Social Service team with training, related technical assistance, and administrative duties as needed.
• Travel to Corps and programs as needed and assigned.

• Assess system and training needs through use consultation, utilization reviews, data evaluation, periodic surveys, and other assessment tools; create and conduct surveys as assigned.
• Monitor data quality, investigate databases and statistical discrepancies, and work with users to resolve errors.
• Report on Well Sky challenges to the DSSD, develop action plans to address issues, and pursue system improvements through required Territorial Headquarters approval channels.
• Use input from users, management, and Divisional leade4reship to improve database effectiveness and tailor training to identify needs.
• Provide consultation to units,…