ServiceNow Technical Consultant

• Lead smaller projects and teams compared to Principal Technical Consultants focusing on story execution sharing customer successes and guiding customers on business value
• Develop expertise in 12 Service Now offerings providing prescriptive guidance and maintaining platform health through handson technical leadership
• Guide customers through technical documentation and discussions driving innovation for consistent delivery
• Coach and mentor junior team members Technical Consultant and Associate Technical Consultant on solutioning building expertise and project challenges as they arise
• Participate in workshops with customers to assess current processes and establish futurestate processes
• Design and deliver Service Now insert workflow name solutions with a technical architecture designed for longterm success and following Service Now technical standards and leading practices
• Provide oversight and unit testing of code developed by partner or customer employees
• Advise customers on how to take advantage of the Service Now Platform capabilities to improve their business processes
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Provide feedback to product development to improve the product based on experiences gained with customers
• Maintain skills certifications on insert skill or cert for insert workflow name

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision making or problem solving
• This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
• 8 years experience as part of a professional services organization or equivalent education experience
• Ability to travel up to 50
• Industry domain expertise in insert industry
• Creative with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• Service Now certifications in aligned workflow
• Independently leverages AI to optimize workflows tailor customer solutions and inform strategic decisions
• Articulates AI system design ethical implications and platform use cases clearly guiding peers and stakeholders in responsible value driven AI adoption

Mandatory Skills :Service Now-Custom App Development

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.