Customer Service Representative

Background Clearance

DEPT OF TRANSPORTATION

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Check out a day in the life of our Motor Vehicle Division employees truly thriving!

• This position is open to current and active ADOT Employees Only*

Address:
Motor Vehicle Division

1801 W. Jefferson

Phoenix, AZ 85007

Anticipated Salary: $40,207.02

Grade: 17

Closing Date: 11/03/2026

Develop training materials and mentor team members on unit processes. Partner with state entities and external organizations. Implement process improvements using AMS principles. Manage unit workload and reports across OnBase, Share File, Crash Report Information System (CRIS) and Records Based Information Solution (RBIS). As the Subject Matter Expert, performs quality control checks, coordinate projects and gather and analyze all crash data, devises data collection methods, works in conjunction with other agencies and organizations in the compilation of information, and interprets data presented in graphic, pictorial and tabular reports.

Engages in research by gathering all information needed in Crash Report Information System (CRIS) and Records Based Information Solution (RBIS) and the input of the crash and fatal reports from law enforcement agencies. Updates production sheets, manages workload in Sharefile and paper reports.

Process paper and electronic reports, on CRIS and RBIS. Analyzes all information on crash and fatality reports including roadway data, motor vehicle and driver information. Utilize MVD system MAX to verify information as needed. Runs DPS, TraCS, Traffic Records daily to ensure processing.

Process paper and electronic reports, completes quality checks on all staff members keyed reports. Coach and guide staff through corrections that need to be made and answer any questions for better understanding on errors made.

• SQL Database.
• Updating production sheets and workflow based on the department needs.
• Scanning and indexing reports into OnBase.
• Downloading/importing Sharefile reports.
• Updating amended reports.
  
  Research and statistical analysis techniques.
• All aspects of crash reports.
• Crash Report Information System (CRIS) and Records Based Information Solution (RBIS). Train all new and current staff on the crash report form and crash manuals.
• Automated data storage and retrieval methods, job submissions report processing, math, and statistical and research methodologies.

• Processing manual and electronic reports effectively and in a timely manner.
• Maintain production goals.
• Oral and written communication.
• Identifying work process and problems.
• Resolving issues related to crash and fatality reports.
• Gathering, organizing and analyzing facts and drawing logical conclusions.
• Reviewing and evaluating activities analytically and develop effective plans and methods for improvements.
• Establishing and maintaining effective working relationships.
• Database management, system concept and data extraction from system mainframe files in order to produce requested reports.
• Google Suites and Microsoft.

• Plan and organize the work in the department.
• Coordinate any and all projects.
• Complete given tasks.
• Facilitate solutions to problems affecting the area.
• Communicate orally and written.
• Plan, gather data, organize, and analyze, and draw logical conclusions in the conduct of safety studies and statistical summaries.
• Communicate with governmental organizations, agency personnel and the private sector in order to obtain the, desired objectives.
• Provide technical assistance to agency staff.

Experience in research and statistical collecting, reporting and methods, ALISS…