Workday Payroll Managed Services Consultant Job Phoenix area,Arizona USA,IT/Tech

Accountabilities

Provide expert customer support:
Act as a dedicated Workday Payroll specialist, advising clients on platform functionality, best practices, solutions, and instructions that address their operational requirements.
Troubleshoot payroll issues:
Work directly with customers to investigate, resolve, and prevent Workday Payroll issues while maintaining a high standard of customer service.
Coordinate payroll integrations:
Serve as a liaison between ADP and Workday, monitoring Smart Compliance activities and coordinating issue resolution to support accurate, reliable payroll processing.
Configure payroll solutions:
Set up and maintain Workday payroll components, reports, and related functionality according to customer requirements and the complexity of each engagement.
Support implementation activities:
Apply Workday implementation methodologies and assist with pre-production tasks, including executing test scripts, converting legacy data into Workday, and supporting readiness activities.
Maintain service delivery standards:
Meet service-level agreements, manage client requests efficiently, and work toward the expected quarterly average billability target of 80%.
Manage multiple engagements:
Balance competing client priorities and initiatives while maintaining accuracy, responsiveness, and clear communication.
Collaborate across teams:
Participate in internal training, share knowledge and practical learnings, and contribute to initiatives that improve team effectiveness and service quality.
Support consultant development (manager-level responsibilities):
Guide consultants in their Workday expertise and professional development, provide coaching, and manage escalations when required.
Contribute to sales and project scoping (senior/principal-level responsibilities):
Use Workday Payroll knowledge to help develop sales materials, assess customer requirements, and scope potential projects.
Maintain availability and productivity:
Be accessible throughout the standard service window of 1:30 PM to 9:30 PM IST and provide additional flexibility when operational or client requirements demand it.

Requirements

Payroll processing experience:
At least one year of hands-on payroll processing experience is required.
Payroll fundamentals:
Working knowledge of payroll checklists, earnings and deductions, pay groups, general ledger, costing allocations, audit alerts, approval workflows, and security rules.
Relevant systems experience:
Experience with ADP or Workday Payroll is preferred, particularly in environments involving customer support or payroll operations.
Workday Payroll certification: A relevant Workday Payroll certification is preferred.
Workday customer engagement experience:
Experience implementing, supporting, or managing Workday Payroll for customers of different sizes and levels of complexity is an advantage.
Customer service orientation: A strong commitment to customer satisfaction, responsive support, and productive client collaboration.
Organization and prioritization:
The ability to manage several clients, requests, and initiatives simultaneously while maintaining attention to detail and meeting deadlines.
Communication skills:
Strong written and verbal communication skills, with the ability to explain technical or payroll-related issues clearly to different audiences.
Relationship-building skills: A collaborative and professional approach that builds trust and confidence with clients, colleagues, and cross-functional stakeholders.
Analytical problem-solving:
The ability to investigate issues, evaluate alternative solutions, consider different perspectives, and respond effectively to customer expectations.
Adaptability and continuous learning: A willingness to participate in ongoing training, develop new skills, and share knowledge with colleagues.
Technical setup: A reliable internet connection with a recommended bandwidth of at least 20 Mbps.
Work schedule:

Availability to work remotely from India on a full-time basis during the standard hours of 1:30 PM to 9:30 PM IST, with flexibility beyond these hours when needed.
Joining timeline:
Candidates who are currently serving their notice period or can join no later than January 1, 2027, are being considered.
Working environment:
Comfort with extended periods of sitting at a desk and working on a computer.

Benefits

Remote work flexibility: A fully remote, full-time opportunity based in India.
Company-provided equipment: A company-configured machine will be shipped to the selected…