Customer Success Engineer
Job in
Phoenix, Maricopa County, Arizona, 85001, USA
Listed on 2026-11-07
Listing for:
Jobgether
Full Time
position Listed on 2026-11-07
Job specializations:
-
IT/Tech
Technical Support, Cybersecurity, Technical Sales, IT Consultant
Job Description & How to Apply Below
- Act as a trusted technical advisor and primary post-sale technical contact, building strong relationships with customer stakeholders.
- Collaborate with Customer Success Managers to understand customer objectives, success criteria, workflows, and technical environments.
- Guide customers through onboarding, implementation, integration, configuration, and product adoption.
- Provide proactive technical recommendations and best practices to improve product usage, customer maturity, and long-term value realization.
- Troubleshoot complex technical issues and coordinate with Support, Engineering, Product, and Customer Success teams to ensure timely resolution.
- Translate customer feedback, technical challenges, and recurring issues into actionable insights for Product and Engineering teams.
- Develop and maintain technical success plans, solution documentation, implementation notes, and customer-facing technical resources.
- Support customer renewals and expansion opportunities by demonstrating product value, addressing adoption barriers, and strengthening customer confidence.
- Deliver technical training, workshops, enablement sessions, and product demonstrations to customer stakeholders.
- Identify technical risks and adoption blockers, proactively developing solutions to ensure customers achieve their desired business and security outcomes.
- Continuously help customers optimize their use of the platform while contributing to high satisfaction, retention, and long-term success.
- At least 3 years of experience in Customer Success Engineering, Solutions Engineering, Implementation, Technical Support, Support Engineering, Technical Consulting, or a related customer-facing technical role.
- Strong technical understanding of on-premises platforms, cloud technologies, APIs, Identity and Access Management (IAM), operating systems, networking, and third-party software integrations.
- Proven troubleshooting and analytical skills, with the ability to investigate complex technical issues and drive them toward resolution.
- Ability to communicate technical concepts clearly and guide customers through practical solutions and next steps.
- Excellent communication, presentation, relationship-building, and stakeholder management skills.
- Experience collaborating cross-functionally with Product, Engineering, Support, Sales, and Customer Success teams.
- Strong organizational and prioritization skills, with the ability to manage multiple customer accounts, technical tasks, and deadlines simultaneously.
- Ability to work independently, demonstrate ownership, and thrive in a fast-paced environment.
- Excellent written and verbal communication skills in English.
- Experience supporting enterprise or strategic customers in a B2B technology environment.
- Familiarity with Linux, operating systems, cybersecurity principles, identity management, databases, networking, observability, and cloud providers.
- Previous experience with cybersecurity products or within the cybersecurity industry.
- Exposure to IT/OT environments or critical infrastructure.
- Knowledge of remote access, Zero Trust architectures, or Identity and Access Management solutions.
- Ability to identify adoption barriers, recommend technical improvements, and contribute to customer growth through technical discovery and value-based consulting.
- Experience working in a SaaS company or high-growth startup environment.
- Opportunity to work on innovative cybersecurity solutions designed to secure critical infrastructure and operational technology environments.
- A customer-facing technical role combining problem-solving, strategic consulting, and product enablement.
- Exposure to enterprise customers and complex technical environments.
- Close collaboration with multidisciplinary teams across Customer Success, Support, Product, and Engineering.
- Opportunity to influence product development through customer feedback and technical insights.
- Professional growth in the cybersecurity, cloud technology, and secure connectivity sectors.
- Opportunity to contribute directly to customer satisfaction, product adoption, retention, and long-term business success.
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