Business Intelligence Senior Insights Analyst

Job Description - Business Intelligence Senior Insights Analyst (0034917)

Job Description

The purpose of the role is to effectively identify actionable insights that support the Program’s goals and objectives by coordinating the communication, prioritization, and delivery of work products with Delivery and Engagement Leadership and Program Teams. The BI Senior Insights Analyst is also responsible for maximizing customer satisfaction, maintaining, and building new relationships, and sharing organizational trending/best practices. Additionally, they will support the BI Insights Manager with determining quarterly trends, assist clients in the real time application of BI As A Service Consulting opportunities, and partner with Training, Adoption and Sales Manager on identifying key use cases and training opportunities.

Individuals in this role will require industry specific domain expertise and creative thinking to identify new emerging data driven value trends for our most strategic customers.

Partner with Delivery to provide business reporting and analytic insights that support program growth, improvement, and initiatives completion. This position is responsible for the delivery of BI solutions utilizing Tableau, Intelli Reach and other tools as deemed necessary. Proactively investigate opportunities to increase the value of the BI solutions currently in place, as well as recommend new approaches to aid in decision-making.

Program SLAs/KPIs will be used to measure program performance and aid in prioritization of support. Will be responsible for partnering with BI Insights Manager to evaluate level trends across the organizations. Will assist clients in the real time application of BI As A Service Consulting opportunities to ensure client satisfaction and encourage repeat service engagements.

Apply knowledge of Business Intelligence methodologies in supporting our internal and external customers. Seek out solutions and recommendations to fulfill business requirements. Encourages the use of story lines to explain data trends and anomalies to our Delivery and Engagement Partners. Introduce new analysis and methodologies to evaluate program performance and identify opportunity for delivery improvement. Share experiences and expertise with colleagues in Business Intelligence around the globe.

Informally inspires, develops, and mentors colleagues to close delivery gaps and transfer deep knowledge.

High business acumen and excellent communication skills are required to build relationships with internal stakeholders across the organization from Managing Director to Program Managers. Partner with the BI Product Development Team to provide feedback from Delivery on new products, existing product enhancement, and business requirements that provide value to the organization. Change management skills are essential as the data drives decision making and program performance.

• Understand the business issues and data challenges of our client’s and the staffing industry and translates into solutions that change outcomes.
• Establish a regular meeting cadence with Managing Director / Director community to review overarching regional and individual program performance and establish strategic initiative priorities.
• Ensure on-time regional strategic initiatives are completed.
• Will be responsible for partnering with BI Insights Manager to evaluate level trends across the organizations.
• Ensure you are informed and sharing of comparative and market trending results with Delivery and Engagement.
• Ensure you are monitoring program performance for assigned…