Technical Service & Logistics Specialist; Medical Devices

Company: Dormotech

Type: Full-time

Dormotech develops wearable sleep-diagnostic devices used by sleep labs and clinics across the US.

We're looking for a hands-on, service-minded technician to run our US service lab. You'll own the full return-and-repair cycle: receiving devices from customers, diagnosing and fixing them, testing them, and getting them back into circulation through our US warehouse.

You'll be our on-the-ground technical presence in the US, working closely with the US Support team and with the Engineering and Manufacturing teams in Israel.

• Act as the technical point of contact for device returns, working with US Support to resolve customer issues quickly.
• Help Support troubleshoot device issues remotely before a return is needed.
• Track each case from receipt to return and keep customers and internal teams updated.

• Manage receiving, inspection, and logging of returned devices.
• Maintain inventory of devices, spare parts, and consumables.
• Pack and ship devices and kits, and coordinate with our US warehouse and carriers.
• Keep the lab organized and running day to day.

• Diagnose, repair, and test devices, including component replacement and basic soldering.
• Document repairs and test results, and share field findings with Engineering in Israel.

• Hands-on experience in repair, assembly, or technical service.
• Experience with shipping, receiving, or inventory management.
• Organized, detail-oriented, and able to work independently.
• Clear communicator, comfortable working with remote teams across time zones.

• Experience with medical devices or wearables.
• Customer-facing technical support experience.
• Familiarity with Bluetooth/BLE or firmware programming tools.

You're practical, organized, and enjoy fixing things. You like ownership, you don't need someone looking over your shoulder, and you care about getting the device and the customer back up and running.