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Lead Technical Writer, Customer Onboarding & Adoption

Job in Phoenix, Maricopa County, Arizona, 85001, USA
Listing for: Elastic
Full Time position Listed on 2026-11-12
Job specializations:
Salary/Wage Range or Industry Benchmark: 128000 - 203000 USD Yearly USD 128000.00 203000.00 YEAR

Job Description & How to Apply Below

Elastic is seeking a Principal Technical Writer to lead the strategy and execution of onboarding and Getting Started content. You will transform onboarding materials into a cohesive, narrative-driven experience that guides users to their first aha moment.

You will partner with the Self-Service (SSC) team, acting as a bridge between the field, product, and documentation to ensure content is accurate and effective at guiding trial-to-paid conversion.

Are you ready to take on the Lead Technical Writer, Customer Onboarding & Adoption role at Elastic?

This posting is for the Lead Technical Writer, Customer Onboarding & Adoption role at Elastic, based in United States.

We are looking to fill the Lead Technical Writer, Customer Onboarding & Adoption position at Elastic in United States.

The Lead Technical Writer, Customer Onboarding & Adoption role at Elastic is now open for applications in United States.

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