Desktop Support Technician

Overview

We are seeking a Desktop Support Technician to provide hands-on technical support for end-user hardware, software, and collaboration technologies in a fast-paced enterprise environment. This role will support laptop and desktop deployments, hardware refresh initiatives, conference room technology, remote user support, IT asset management, and troubleshooting of technical issues across the organization. The ideal candidate will have strong customer service skills, hardware support experience, and a passion for delivering high-quality IT support.

Key Responsibilities

+ Diagnose and resolve issues involving laptops, desktops, printers, docking stations, monitors, and other end-user devices.

+ Set up, configure, and deploy equipment for new hires, ensuring a seamless onboarding experience.

+ Provide hands-on support for conference rooms, meeting spaces, and collaboration technologies, including pre-meeting setup and troubleshooting during meetings.

+ Deliver remote technical support to users across the United States and international offices using Microsoft Teams, phone, and remote assistance tools.

+ Manage shipping and receiving of IT equipment, including preparing hardware shipments and processing returned assets.

+ Monitor and resolve incidents and service requests through the Sharewell ticketing system while maintaining accurate documentation.

+ Support large-scale hardware refresh initiatives, including replacing aging devices and coordinating user migrations.

+ Assist users with initial device setup, account access, login issues, and workstation configuration for newly deployed Dell systems.

+ Track and maintain IT asset inventory throughout the device lifecycle.

+ Identify and remediate endpoint security vulnerabilities, ensuring devices remain compliant with company security standards.

+ Provide exceptional customer service and communicate effectively with employees at all levels of the organization.

Required Qualifications

+ 2+ years of Desktop Support, Help Desk, or End User Support experience.

+ Experience troubleshooting Windows-based laptops, desktops, printers, and peripheral devices.

+ Strong understanding of hardware deployment, device provisioning, and user onboarding processes.

+ Experience supporting Microsoft 365 applications and collaboration tools, including Microsoft Teams.

+ Experience working within an IT ticketing system environment.

+ Ability to troubleshoot issues remotely and provide support to distributed users.

+ Strong organizational skills with the ability to manage multiple priorities and deadlines.

+ Excellent communication and customer service skills.

Preferred Qualifications

+ Experience supporting conference room technologies and audiovisual equipment.

+ Familiarity with Dell hardware deployment and imaging processes.

+

Experience with IT asset management and hardware lifecycle refresh programs.

+ Exposure to endpoint security tools and vulnerability remediation efforts.

+ Experience supporting enterprise environments with geographically dispersed users.

Technical Environment

+ Windows 10 / Windows 11

+ Microsoft 365

+ Microsoft Teams

+ Dell Laptops and Desktops

+ Sharewell Ticketing System

+ Printers and Peripheral Devices

+ Conference Room & Collaboration Technology

+ IT Asset Management

+ Hardware Deployment & Refresh

+ Endpoint Security & Vulnerability Remediation

Key Skills

+ Desktop Support

+ Hardware Break/Fix

+ New Hire Deployments

+ Conference Room Support

+ Remote Troubleshooting

+ Asset Management

+ Ticket Queue Management

+ Customer Service

+ Vulnerability Remediation

+ Hardware Refresh Projects

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for…