Senior Technical Project Manager

Senior Technical Project Manager / Program Manager (Legacy Modernization)

Project: Mainframe Case Management to Salesforce)

Dedicated Tool Stack: Salesforce (Service Cloud / Case Management) | Informatica | Automic (Atomic) Scheduler | Mule Soft | Relational Databases (SQL) | Mainframe

Location: Phoenix, Arizona

We are seeking a high-caliber Senior Technical Project Manager / Program Owner to serve as the single point of leadership ("Commander-in-Chief") for the modernization of our legacy mainframe case management system,
Mainframe
, into Salesforce
.

This role blends executive program management, financial stewardship, product ownership, and hands-on technical fluency. You will own the program budget, drive vendor/resource allocations, steer executive stakeholders, and publish transparent weekly reporting. Critically, you must possess the technical acumen to understand and triage architectural roadblocks across our modernization stack—including Salesforce governor limits
, Informatica data conversion pipelines
, Mule Soft API interfaces
, Automic batch schedules
, and QA/UAT defect trends
.

• Serve as the central authority and primary escalation point for all business sponsors, agency executives, operations directors, and technical leads.
• Manage competing priorities among disparate stakeholder groups, aligning operational casework requirements with enterprise IT standards and budget guardrails.
• Lead weekly steering committee meetings, executive briefings, and program governance reviews.
• Author and distribute comprehensive weekly executive status reports, program health scorecards (budget, schedule, scope, quality), and actionable RAID (Risks, Assumptions, Issues, Dependencies) logs.

• Own the total cost of ownership (TCO) and capital expenditure budget for the modernization initiative.
• Track project burn rates, financial forecasting, invoice reconciliation, and cost variance analysis against planned baselines.
• Oversee resource planning and vendor performance, ensuring systems integrators, contractors, and internal engineering teams hit delivery milestones within contracted hours.
• Manage contract deliverables, change requests (CRs), and statement-of-work (SOW) compliance.

• Lead technical triage sessions and cut through complexity to resolve cross-workstream bottlenecks:
• Salesforce: Understand architecture constraints, customization vs. out-of-the-box trade-offs, security/sharing complexities, and deployment blockers.
• Informatica & Staging: Comprehend data migration throughput issues, mapping bottlenecks, transformation errors, and legacy conversion exceptions.
• Mule Soft Interfaces: Understand payload failures, endpoint connectivity, API latency, and contract alignment between systems.
• Automic (Atomic) Batch Schedulers: Track batch window run times, job failure dependencies, and automated alerting hurdles.
• QA & Defect Triage: Chair defect triage boards with QA leads, developers, and BAs; enforce severity/priority standards to unblock test execution and UAT.

• Define and defend the project roadmap, distinguishing critical Minimum Viable Product (MVP) capabilities from post-launch enhancements.
• Own scope control: evaluate proposed business changes against budget, technical debt, and cutover timelines to prevent scope creep.
• Partner with the Salesforce Agile BA to ensure user stories, technical enablers, and acceptance criteria meet strategic business objectives.
• Make authoritative decisions on legacy data conversion cutoffs (e.g., determining what volume of historical cases convert vs. archive).